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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Client-Led

We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 359

Groupama has decided to launch a strategic transformation program aimed at overhauling customer relationships over the next 3-5 years. The objective of this transformation is two-fold: proactivity and transparency give the customer...

Partner-Led

New York Life Transforms Claims Experience with Pega Customer Service

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 369

Learn how NYL leveraged Pega Customer Service to transform the claims experience for beneficiaries, agents and service professionals. Digitizing and simplifying the experience reduced operational inefficiencies for service professionals so they can...

Sponsor

Reinventing Work with Agentic AI

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363

As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...

Partner-Led

Revolutionizing Claims Processing: Primerica's Customer Service Transformation

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357

Witness how Primerica revolutionized their customer experience landscape by deploying Pega's Customer Service platform across multiple global markets with unprecedented speed. By seamlessly replacing outdated legacy systems, Primerica not only eliminated technological...

iNnovation Hub

Connected Marketing - Unlock Your Marketing Potential Using Precision Marketing Strategies to Drive Customer Engagement.

June 2, 2025, 4:40PM - 4:55PM PDT • Innovation Hub (Marquee Ballroom)

Witness the powerful synergy of Pega Customer Decision Hub (CDH) & Omnicom Precision Group's proprietary MAISTRO solution which is designed to enhance marketing effectiveness through advanced data analytics and personalized customer engagement...

Client-Led

Rapid Response: Supporting Your Agent/Broker Networks

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 365

Aflac is the largest supplemental health insurer in the U.S. that works with a network of over 20,000 agents and brokers. Learn how they used Pega to build a repeatable solution for...

Sponsor

Contextualizing Customer Experience: Bringing together the power of CDH and LLM’s

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355

Discover how organizations are transforming marketing by integrating Pega's Customer Decision Hub (CDH) and evolving intelligence of large language models (LLMs). Our thought leaders will delve into the roles of CDH and...

Partner-Led

Eliminating Friction: How Wipro Helped Lloyds Banking Group's General Insurance to Transform Claims Servicing

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363

Lloyds Banking Group's general insurance, the top third home insurance provider in the UK, has goals to become the #1 home insurer. To realize this aspiration, they are delivering frictionless digital customer...
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