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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Meet-Up

The AI Convergence Revolution: Agentic AI, Generative AI, and Machine Learning AI

June 3, 2025, 12:15PM - 2:15PM PDT • Grand Ballroom

Explore how AI is reshaping communications through real-world TM Forum Catalyst innovations. Discover how agents, language models, and ML drive transformation through Pega's intelligent automation and decisioning ecosystem. Fundamental agentic capability which...

Client-Led

Telenet Boosts Brand Loyalty with AI-powered Ethical Marketing

June 3, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 315

Discover how Telenet put the smile back into customer loyalty, even in a saturated market, with innovative ethical marketing. "Check and Smile" powered by Pega Customer Decision Hub AI is their innovative...

Client-Led

Transforming Telecom: V.tal's Journey from Legacy Systems to Cloud-powered Excellence

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 359

Discover how V.tal is revolutionizing Brazil's telecom industry by replacing legacy systems with agile, cloud-based solutions using Pega Cloud. Partnering with Pega, V.tal initiated an innovative project to orchestrate workflows within their...

Sponsor

Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357

Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...

Panel

Maximizing Business Benefits with AI: How Banco BHD & Citi Drove Adoption of AI

June 3, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 316

The most successful organizations are those that genuinely put their customers first. But becoming customer-centric means adopting fresh strategies for customer engagement made possible by using AI to scale personalization. Discover how...

Client-Led

Transforming Customer Engagement at Vodafone Greece: The Power of Real-time Personalization

June 3, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 315

In the dynamic world of telecommunications, timing and staying relevant to millions of customers is a critical challenge. Vodafone Greece, a pioneer in the Greek telecom industry, has embraced this challenge by...

Sponsor

Capgemini AI-Powered Legacy Transformation: Break Free from Your Legacy Apps and Fast-Track Your Pega Infinity Journey

June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 355

Discover how Capgemini’s AI-Assisted Legacy Modernization (CAALM), powered by Pega Infinity and GenAI Blueprint, can transform your business. Learn best practices to automate migration, streamline workflows, and integrate data seamlessly for enabling...

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