PegaWorld agenda
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Keynote
Powered by People: How Rabobank’s Culture Fosters AI Innovation
June 3, 2025, 9:00AM - 9:30AM PDT • Grand Garden Arena
Training
AI in Customer Service
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 369
Pega Customer Service™ is a premier application that predicts and manages today’s customer journey on a global scale. Be one of the first customers to get hands-on experience with the all new...
Client-Led
Achieving Economies of Scale with Pega Smart Dispute
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355
Client-Led
We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 359
Sponsor
AI-Driven Smart Cities & Compliance: MOMAH & Aaseya’s Journey in Inspections, CRM, and Urban Transformation
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357
Partner-Led
New York Life Transforms Claims Experience with Pega Customer Service
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 369
Pega-Led
Vision for Healthcare in an Agentic World
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357
Can an agentic world finally deliver on the promise of transforming Healthcare? Imagine a world where a fabric of agents is used to accomplish complex tasks across the lifecycle of members/patients to...
Pega-Led
Smart Mobility Plans, Smarter Networks: TM Forum Inspired AI Catalysts for CSP Evolution
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 365
Discover how TM Forum’s top Catalysts are shaping the future of telecommunications. This session showcases how CSPs are evolving with cutting-edge AI, transforming both customer experience and network intelligence. From dynamically personalized...