Skip to main content

PegaWorld
June 1-3, 2025 | Las Vegas, NV

Register now

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

PegaWorld agenda

View the agenda
(Clear filters)
Showing 25 results.

Filters

Days

Session Type

Topic

Industry

Product

Client-Led

A Fireside Chat - U.S. Bank's Operations Transformation Journey: Customer Service with Pega Voice AI

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 365

Discover how U.S. Bank is revolutionizing service by leveraging Pega Customer Service™ with Pega Voice AI™ and Pega Cloud® in this fireside chat. From expanding fraud and disputes channels to implementing a...

Pega-Led

Pega-as-a-Service & GenAI: The Autonomous Enterprise in Action!

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 357

Discover how Pega's leading clients are transitioning to Pega-as-a-Service and using Pega's latest GenAI innovations to streamline operations, enhance customer engagement, and automate customer service. Join us to learn about how clients...

iNnovation Hub

Experiences of the Future

June 2, 2025, 2:30PM - 2:45PM PDT • Innovation Hub (Marquee Ballroom)

Embrace tomorrow's possibilities today with "Experiences of the Future". Enable impactful conversational experiences across channels by embedding agentic automation directly into complex processes helping organizations in their path to becoming true autonomous...

Client-Led

Traveling Light: Simplifying Booking.com's Customer Journey with a Connected Experience Powered by Pega

June 2, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 315

Booking.com is on a mission to make it easier for everyone to experience the world. Hear how it's leveraging Pega's capabilities to meet evolving traveler needs while also maintaining high customer satisfaction...

Partner-Led

Revolutionizing Claims Processing: Primerica's AI-Powered Customer Service Transformation

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357

Witness how Primerica revolutionized their customer experience landscape by deploying Pega's Customer Service platform across multiple global markets with unprecedented speed. By seamlessly replacing outdated legacy systems, Primerica not only eliminated technological...

Pega-Led

Access NOT Denied: Navigating the New EU Accessibility Legislation with Constellation and Pega GenAI

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 369

The European Accessibility Act has critical implications for any global organization. Constellation sets your organization up for success with accessibility embedded directly into your application. See the evolution of Constellation and how...

iNnovation Hub

Accelerating Transformation and Modernization with Process Mining, AI, and Blueprint

June 2, 2025, 4:15PM - 4:30PM PDT • Innovation Hub (Marquee Ballroom)

After years of investment focused heavily on front-office and client-facing systems, Banks and FI’s have recognized a difficult reality: they cannot deliver truly excellent end-to-end client experiences unless they transform and modernize...

iNnovation Hub

Connected Marketing - Unlock Your Marketing Potential Using Precision Marketing Strategies to Drive Customer Engagement.

June 2, 2025, 4:40PM - 4:55PM PDT • Innovation Hub (Marquee Ballroom)

Witness the powerful synergy of Pega Customer Decision Hub (CDH) & Omnicom Precision Group's proprietary MAISTRO solution which is designed to enhance marketing effectiveness through advanced data analytics and personalized customer engagement...

Share this page Share via X Share via LinkedIn Copying...
Copied!