PegaWorld agenda
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Client-Led
Transforming Banking: A Modern Customer Experience from Start to Finish
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 361
The CAB project is the first-ever Pega project aimed at modernizing and empowering the "CAB Segment" for modern banking – to build relationships, not just transactions. This showcases the complete customer journey...
Pega-Led
The Future of Customer Service 2030: Finding the Missing Links in Your Path to Autonomous Service
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357
The future of the enterprise is autonomous. What does that mean for customer service? Most organizations have a mix of old and new processes – some that work, and some that need...
Client-Led
Pega Lights the Way Forward With Constellation in Hybrid and Low Code
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 369
Paving the way for the Scandinavian public sector through the largest digital transformation with Pega, the Swedish Employment Agencys journey uses low-code enterprise development with Constellation in a hybrid model where all...
Client-Led
Telenet Boosts Brand Loyalty with AI-powered Ethical Marketing
June 3, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 315
Discover how Telenet put the smile back into customer loyalty, even in a saturated market, with innovative ethical marketing. "Check and Smile" powered by Pega Customer Decision Hub AI is their innovative...
Sponsor
Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357
Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...
Client-Led
Ethoca and Pega: delighting customers with expedited dispute resolution
June 3, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 317
Because traditional chargeback processes are costly and time consuming, credit card issuers need to evaluate all early resolution options. Ethoca, a Mastercard company, connects thousands of the world’s largest merchants, issuers, and...
Pega-Led
Agentic Customer Service isn't Magic: how to deliver the power of agentic automation safely and successfully
June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 369
Customer service is poised to be transformed by a new wave agentic systems that aim to take on much of the work traditionally delivered by service staff. The promise is real, but...
Panel
Product Roadmap Q&A: The Future of Pega’s Packaged Applications
June 3, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 316
Pega’s applications—Customer Service, Customer Decision Hub, Sales Automation, Process Mining, Robotic Process Automation, and other industry-specific applications—take full advantage of everything AI has to offer. Join this session to hear directly from...