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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Client-Led

CRM Redefined: Innovation, Insight, and Value

June 2, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 315

Discover how InterSystems, a leader in HealthTech, leveraged Pega Sales Automation to meet the demands of global B2B operations. Through flexible configuration on Pega's low-code platform, they streamlined sales process and integrated...

Sponsor

Reinventing Work with Agentic AI

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363

As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...

Panel

The Future of Customer Engagement: From Blueprint to Bottom Line with Customer Decision Hub

June 2, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 316

Visualize the full potential of your customer engagement program when you adopt a 1:1 Next Best Action approach. The new Customer Engagement Blueprint allows marketers and analytics teams to collaborate with Pega...

Pega-Led

Vision for Healthcare in an Agentic World

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357

Can an agentic world finally deliver on the promise of transforming Healthcare? Imagine a world where a fabric of agents is used to accomplish complex tasks across the lifecycle of members/patients to...

Pega-Led

Smart Mobility Plans, Smarter Networks: TM Forum Inspired AI Catalysts for CSP Evolution

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 365

Discover how TM Forum’s top Catalysts are shaping the future of telecommunications. This session showcases how CSPs are evolving with cutting-edge AI, transforming both customer experience and network intelligence. From dynamically personalized...

Client-Led

The Journey to Omni-channel: Navigating Paid Media Challenges with Navy Federal Credit Union

June 2, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 315

Brands often face the challenge of managing fragmented channels – owned channels under direct control and paid channels that remain siloed and externally managed. In this session, discover how Navy Federal Credit...

Partner-Led

Improving Healthcare Experiences: Driving Impact Through Increased Scale and Autonomous Optimization

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 363

Discover how CVS Analytics & Business Outcomes Team is using Pega Customer Decision Hub™ and Blend’s AI Services to gain efficiencies and increased scale over their homegrown NBA application to deliver more...

Pega-Led

Pega-as-a-Service & GenAI: The Autonomous Enterprise in Action!

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 357

Discover how Pega's leading clients are transitioning to Pega-as-a-Service and using Pega's latest GenAI innovations to streamline operations, enhance customer engagement, and automate customer service. Join us to learn about how clients...

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