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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357

Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...

Panel

Maximizing Business Benefits with AI: How Banco BHD & Citi Drove Adoption of AI

June 3, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 316

The most successful organizations are those that genuinely put their customers first. But becoming customer-centric means adopting fresh strategies for customer engagement made possible by using AI to scale personalization. Discover how...

Client-Led

Customer Obsessed: Successes and Insights from National Australia Bank's Customer Brain Journey

June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 361

NAB is now in its third year of a bold and ambitious implementation of their Customer Brain, built on Pega Customer Decision Hub™. In this session, they will share how they have...

Client-Led

Transforming Customer Engagement at Vodafone Greece: The Power of Real-time Personalization

June 3, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 315

In the dynamic world of telecommunications, timing and staying relevant to millions of customers is a critical challenge. Vodafone Greece, a pioneer in the Greek telecom industry, has embraced this challenge by...

Panel

Adqura, Natwest & Suncorp Bank: Transforming Marketing with Customer Engagement Blueprint

June 3, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 316

Join us for an insightful breakout session where we delve into the transformational capabilities of the Customer Engagement Blueprint. This session will illuminate how the Blueprint can visualize, jumpstart, and scale 1:1...

Client-Led

Moments That Matter: How enGen is Changing Healthcare Through Personalization, Automation, and AI

June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 365

Amazon. Netflix. Spotify. We’re all used to highly curated products and consumer experiences. These days we even expect it. But why should we settle for less when it comes to healthcare? To...

Panel

Product Roadmap Q&A: The Future of Pega’s Packaged Applications

June 3, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 316

Pega’s applications—Customer Service, Customer Decision Hub, Sales Automation, Process Mining, Robotic Process Automation, and other industry-specific applications—take full advantage of everything AI has to offer. Join this session to hear directly from...

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