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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Partner-Led

New York Life Transforms Claims Experience with Pega Customer Service

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 369

Learn how NYL leveraged Pega Customer Service to transform the claims experience for beneficiaries, agents and service professionals. Digitizing and simplifying the experience reduced operational inefficiencies for service professionals so they can...

Sponsor

Leveraging Pega’s Capabilities: Proximus’ Journey to Modernization

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 361

Discover how Proximus is leveraging Pega’s advanced capabilities to drive their modernization journey. This session will explore the strategies and innovations implemented by Proximus to enhance operational efficiency and unlock new potential.

Pega-Led

Smart Mobility Plans, Smarter Networks: TM Forum Inspired AI Catalysts for CSP Evolution

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 365

Discover how TM Forum’s top Catalysts are shaping the future of telecommunications. This session showcases how CSPs are evolving with cutting-edge AI, transforming both customer experience and network intelligence. From dynamically personalized...

Pega-Led

Pega-as-a-Service & GenAI: The Autonomous Enterprise in Action!

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 357

Discover how Pega's leading clients are transitioning to Pega-as-a-Service and using Pega's latest GenAI innovations to streamline operations, enhance customer engagement, and automate customer service. Join us to learn about how clients...

Pega-Led

Unleashing the Power of Pega Cloud: A Deep Dive into our Scalable Architecture built on Kubernetes

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 369

Discover why Pega Cloud stands out as the premier choice for running and operating Pega applications. In this deep dive session, explore the robust architecture of Pega Cloud, designed to seamlessly scale...

Client-Led

How Nationwide Building Society Selected Pega Customer Decision Hub and Centralized Brain to Leapfrog the Competition

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 361

Discover how Nationwide conducted a comprehensive study – including a Martech capability assessment, external benchmarking, and engagement of key stakeholders – to select Pega as their one-to-one personalization partner. At a time...

Client-Led

Cloud Modernization: ANZ Bank Transforms from Legacy to Future-proof on Pega Cloud

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 355

Discover how ANZ Bank transformed their operations from legacy on-prem to future-proofed Pega Cloud®. By upgrading and migrating ANZ's legacy Pega applications from on-prem to Pega Cloud, ANZ Bank has been able...

Panel

Transforming Legacy Systems, Fast: A Journey at the State of New Jersey

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 365

All enterprises are dragged down by legacy systems which break down customer experiences, business efficiency, and innovation. And traditionally, the transformation journey to the cloud is long, costly, & difficult. But AI...

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