PegaWorld agenda
Keynote
Powered by People: How Rabobank’s Culture Fosters AI Innovation
DATE TBD
At Rabobank, innovation isn’t just a buzzword. We innovate to lead. In this session, we’ll explore how the bank’s Financial and Economic Crimes (FEC) unit is using Pega and generative AI to...
Keynote
Transforming Tomorrow, Today: Unilever's Path to the Autonomous Enterprise
DATE TBD
Digital transformation isn’t just about automation – it’s about building a foundation that can evolve and scale. Join us as we explore how Unilever redefined its order-to-cash process using the power of...
Keynote
Orchestrating the Future of Customer Experience with AI
DATE TBD
A decade of digital transformation has propelled Verizon to the forefront of applied AI, fostering deeper customer conversations and driving significant NPS improvements. Building on this foundation, Verizon is pioneering a future...
Keynote
Enterprise Transformation with AI: Powering the Autonomous Enterprise
DATE TBD
In the age of AI, enterprises stand at a transformative crossroads. Join Alan Trefler as he explores how the powerful convergence of AI, agents, and workflow orchestration is revolutionizing how enterprises operate...
Keynote
The Autonomous Enterprise Evolution: From AI to ASI and Back Again
DATE TBD
As we stand at the frontier of artificial general intelligence, organizations face a transformative journey from specialized AI to systems with human-level reasoning capabilities. Join Rob Walker as he explores the potential...
Keynote
Beyond Resilience: Architecting Tomorrow's Enterprise
DATE TBD
In today's hyper-accelerated tech landscape, mere resilience isn't enough. Don Schuerman reveals how to transform unpredictability into agility through a build-for-change mindset. Learn how the fusion of adaptive technologies and a skillset...
Training
Pega On-site Certifications
DATE TBD
Pega’s Professional Certification Program ensures you have the skills and knowledge to successfully implement Pega technology at your organization. Get certified at PegaWorld to join the distinguished worldwide community of Pega-certified professionals...
Training
AI in Customer Service
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 369
Step into the future of customer service with Pega's groundbreaking AI innovations coming in our upcoming Customer Service '25 release. In this hands-on session, you'll explore how our comprehensive AI ecosystem -...