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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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iNnovation Hub

Modernizing and Scaling Pega Adoption

June 2, 2025, 1:15PM - 1:30PM PDT • Innovation Hub (Marquee Ballroom)

Join us at the Pega Innovation Hub Partner Demo Theatre to explore SAILONOMOUS, Tech Mahindra’s proprietary framework for modernizing legacy systems and accelerating digital transformation. Leveraging Pega GenAI Blueprint, Constellation UI, and...

Sponsor

Reinventing Work with Agentic AI

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363

As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...

Panel

The Future of Customer Engagement: From Blueprint to Bottom Line with Customer Decision Hub

June 2, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 316

Visualize the full potential of your customer engagement program when you adopt a 1:1 Next Best Action approach. The new Customer Engagement Blueprint allows marketers and analytics teams to collaborate with Pega...

Pega-Led

Vision for Healthcare in an Agentic World

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357

Can an agentic world finally deliver on the promise of transforming Healthcare? Imagine a world where a fabric of agents is used to accomplish complex tasks across the lifecycle of members/patients to...

Pega-Led

Smart Mobility Plans, Smarter Networks: TM Forum Inspired AI Catalysts for CSP Evolution

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 365

Discover how TM Forum’s top Catalysts are shaping the future of telecommunications. This session showcases how CSPs are evolving with cutting-edge AI, transforming both customer experience and network intelligence. From dynamically personalized...

iNnovation Hub

The Future is Now: Reimagine, Redefine and Reshape

June 2, 2025, 1:40PM - 1:55PM PDT • Innovation Hub (Marquee Ballroom)

This session introduces a transformation framework based on three key pillars. - Reimagine: Envisioning the future of enterprise with Agentic AI and Intelligent Process Orchestration - Redefine: Modernizing legacy processes using GenAI...

iNnovation Hub

Using ABBYY Process AI To Predict and Prove ROI of Agentic Automation

June 2, 2025, 2:05PM - 2:20PM PDT • Innovation Hub (Marquee Ballroom)

The hype surrounding agentic automation to optimize operations is universal, yet predicting and proving project ROI remains a mystery. This presentation explores how ABBYY Process AI bridges the gap across agent discovery...

Client-Led

A Fireside Chat - U.S. Bank's Operations Transformation Journey: Customer Service with Pega Voice AI

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 365

Discover how U.S. Bank is revolutionizing service by leveraging Pega Customer Service™ with Pega Voice AI™ and Pega Cloud® in this fireside chat. From expanding fraud and disputes channels to implementing a...

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