PegaWorld agenda
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Client-Led
Customer Obsessed: Successes and Insights from National Australia Bank's Customer Brain Journey
June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 361
NAB is now in its third year of a bold and ambitious implementation of their Customer Brain, built on Pega Customer Decision Hub™. In this session, they will share how they have...
Client-Led
Transforming Customer Engagement at Vodafone Greece: The Power of Real-time Personalization
June 3, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 315
In the dynamic world of telecommunications, timing and staying relevant to millions of customers is a critical challenge. Vodafone Greece, a pioneer in the Greek telecom industry, has embraced this challenge by...
Sponsor
Capgemini AI-Powered Legacy Transformation: Break Free from Your Legacy Apps and Fast-Track Your Pega Infinity Journey
June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 355
Discover how Capgemini’s AI-Assisted Legacy Modernization (CAALM), powered by Pega Infinity and GenAI Blueprint, can transform your business. Learn best practices to automate migration, streamline workflows, and integrate data seamlessly for enabling...
Panel
Adqura, Natwest & Suncorp: Transforming Marketing with Customer Engagement Blueprint
June 3, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 316
Join us for an insightful breakout session where we delve into the transformational capabilities of the Customer Engagement Blueprint. This session will illuminate how the Blueprint can visualize, jumpstart, and scale 1:1...
Client-Led
Moments That Matter: How enGen is Changing Healthcare Through Personalization, Automation, and AI
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 365
Amazon. Netflix. Spotify. We’re all used to highly curated products and consumer experiences. These days we even expect it. But why should we settle for less when it comes to healthcare? To...
Pega-Led
Making Every Employee Your Best Employee: How AI Can Eliminate Blockers to Your Success
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357
Discover how unified workflow automation and AI decisioning can eliminate blind spots, accelerate learning & onboarding, and elevate every customer experience. We'll share the top 5 ways you can infuse Pega GenAI™...
Pega-Led
Harnessing the Power of Agentic AI: Introducing Pega Self Service Agent for Transformative Customer Engagement
June 3, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 317
Agentic AI is transforming the technology landscape by introducing AI-driven agents capable of advanced planning, reasoning, and action. These agents offer new opportunities to enhance automation, personalization, and productivity in enterprises. Particularly...
Pega-Led
Establishing Excellence in Low Code Applications
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 355
Ideate Faster, Build Faster, Work Smarter—these are all great aspirations for citizen-led low-code application development. In this talk, Fritz von Bulow, Pega Field CTO, will share the essential ingredients for operationalizing these...