PegaWorld agenda
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Client-Led
We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 359
Groupama has decided to launch a strategic transformation program aimed at overhauling customer relationships over the next 3-5 years. The objective of this transformation is two-fold: proactivity and transparency give the customer...
Sponsor
AI-Driven Smart Cities & Compliance: MOMAH & Aaseya’s Journey in Inspections, CRM, and Urban Transformation
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357
Building on last year’s success, MOMAH and Aaseya showcase advancements in AI-powered inspections and urban transformation. Leveraging Balady and AI capabilities, the Smart Inspection System has expanded automation, predictive analytics, and cross-ministry...
Sponsor
Prime Therapeutics and Virtusa Accelerate Clinical Reviews to Speed Medically Necessary Therapies for Patients
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 361
Join Prime Therapeutics and Virtusa to learn how Prime used Pega to simplify the complexities of Physician Clinical Reviews. Prior to Pega, the process of matching key therapies to patient needs was...
Panel
Shaping the Future: Empowering Women Leaders
June 2, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 316
Join us for an inspiring conversation with influential women leaders as they share their experiences, challenges, and strategies for shaping a culture of inclusion and belonging. This panel will explore how inclusive...
Pega-Led
Pega 101: AI-Driven Innovation for Transformative Business Operations
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 363
Join us for an insightful session on the latest advancements in the Pega Platform™, where you'll discover how AI-powered decisioning and workflow automation are revolutionizing business operations. Whether you're a newcomer or...
Partner-Led
New York Life Transforms Claims Experience with Pega Customer Service
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 369
Learn how NYL leveraged Pega Customer Service to transform the claims experience for beneficiaries, agents and service professionals. Digitizing and simplifying the experience reduced operational inefficiencies for service professionals so they can...
iNnovation Hub
Modernizing and Scaling Pega Adoption
June 2, 2025, 1:15PM - 1:30PM PDT • Innovation Hub (Marquee Ballroom)
Join us at the Pega Innovation Hub Partner Demo Theatre to explore SAILONOMOUS, Tech Mahindra’s proprietary framework for modernizing legacy systems and accelerating digital transformation. Leveraging Pega GenAI Blueprint, Constellation UI, and...
Sponsor
Leveraging Pega’s Capabilities: Proximus’ Journey to Modernization
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 361
Discover how Proximus is leveraging Pega’s advanced capabilities to drive their modernization journey. This session will explore the strategies and innovations implemented by Proximus to enhance operational efficiency and unlock new potential.