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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Client-Led

How Nationwide Building Society Selected Pega Customer Decision Hub and Centralized Brain to Leapfrog the Competition

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 361

Discover how Nationwide conducted a comprehensive study – including a Martech capability assessment, external benchmarking, and engagement of key stakeholders – to select Pega as their one-to-one personalization partner. At a time...

Client-Led

From Chaos to Control: Testing & Releasing Dynamic Pega App with Smart Test Automation

June 2, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 315

In a world where our Pega application changes as fast as the business demands, traditional testing just couldn’t keep up. We reimagined our QA strategy by shifting testing left and replacing manual...

Partner-Led

Revolutionizing Claims Processing: Primerica's Customer Service Transformation

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357

Witness how Primerica revolutionized their customer experience landscape by deploying Pega's Customer Service platform across multiple global markets with unprecedented speed. By seamlessly replacing outdated legacy systems, Primerica not only eliminated technological...

Panel

Transforming Legacy Systems, Fast: A Journey at the State of New Jersey

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 365

All enterprises are dragged down by legacy systems which break down customer experiences, business efficiency, and innovation. And traditionally, the transformation journey to the cloud is long, costly, & difficult. But AI...

Panel

Pega Cloud & Pega Platform Roadmap: What's Next + Live Q&A

June 2, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 316

Pega is dedicated to providing you with a cutting-edge platform that empowers your business to thrive in an ever-evolving landscape. Join this session to hear directly from Pega Product Leadership about how...

Pega-Led

Harnessing the Power of Agentic AI: Introducing Pega Self Service Agent for Transformative Customer Engagement

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 363

Agentic AI is transforming the technology landscape by introducing AI-driven agents capable of advanced planning, reasoning, and action. These agents offer new opportunities to enhance automation, personalization, and productivity in enterprises. Particularly...

iNnovation Hub

Accelerating Transformation and Modernization with Process Mining, AI, and Blueprint

June 2, 2025, 4:15PM - 4:30PM PDT • Innovation Hub (Marquee Ballroom)

After years of investment focused heavily on front-office and client-facing systems, Banks and FI’s have recognized a difficult reality: they cannot deliver truly excellent end-to-end client experiences unless they transform and modernize...

iNnovation Hub

Connected Marketing - Unlock Your Marketing Potential Using Precision Marketing Strategies to Drive Customer Engagement.

June 2, 2025, 4:40PM - 4:55PM PDT • Innovation Hub (Marquee Ballroom)

Witness the powerful synergy of Pega Customer Decision Hub (CDH) & Omnicom Precision Group's proprietary MAISTRO solution which is designed to enhance marketing effectiveness through advanced data analytics and personalized customer engagement...

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