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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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iNnovation Hub

Introducing CONDOR: Revolutionizing Contract Automation with Pega-Powered Intelligence

June 2, 2025, 5:05PM - 5:20PM PDT • Innovation Hub (Marquee Ballroom)

Imagine a world where contracts generate themselves, orchestrate collaboration on situational clauses, and know exactly where they need to go next. Introducing CONDOR, a Pega-powered, intelligent, and adaptive contract automation solution that...

iNnovation Hub

Out with the Old: Accelerate Legacy Modernization to Power Total Experience in an Agentic World

June 2, 2025, 5:30PM - 5:45PM PDT • Innovation Hub (Marquee Ballroom)

At the heart of virtually every large organization is a massive anchor slowing a business down: the tech debt found in legacy IT systems. The partnership between HCLTech and Pega redefines legacy...

iNnovation Hub

Innovation Hub

June 3, 2025, 11:00AM - 6:30PM PDT • Innovation Hub (Marquee Ballroom)

Discover the future of technology and business transformation in the Innovation Hub. Dive into an immersive space where cutting-edge ideas come to life through interactive demos and hands-on experiences. Connect one-to-one with...

Client-Led

Rapid Response: Supporting Your Agent/Broker Networks

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 365

Aflac is the largest supplemental health insurer in the U.S. that works with a network of over 20,000 agents and brokers. Learn how they used Pega to build a repeatable solution for...

Sponsor

Contextualizing Customer Experience: Bringing together the power of CDH and LLM’s

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355

Discover how organizations are transforming marketing by integrating Pega's Customer Decision Hub (CDH) and evolving intelligence of large language models (LLMs). Our thought leaders will delve into the roles of CDH and...

Pega-Led

The Future of Customer Service 2030: Finding the Missing Links in Your Path to Autonomous Service

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357

The future of the enterprise is autonomous. What does that mean for customer service? Most organizations have a mix of old and new processes – some that work, and some that need...

Client-Led

Transforming Telecom: V.tal's Journey from Legacy Systems to Cloud-powered Excellence

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 359

Discover how V.tal is revolutionizing Brazil's telecom industry by replacing legacy systems with agile, cloud-based solutions using Pega Cloud. Partnering with Pega, V.tal initiated an innovative project to orchestrate workflows within their...

Partner-Led

Eliminating Friction: How Wipro Helped Lloyds Banking Group's General Insurance to Transform Claims Servicing

June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363

Lloyds Banking Group's general insurance, the top third home insurance provider in the UK, has goals to become the #1 home insurer. To realize this aspiration, they are delivering frictionless digital customer...
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