Revolutionizing Customer Engagement with Accenture's Gen AI Hyper-Personalized CX

Partner Demo Session - Innovation Hub Theater

In today's highly competitive communications industry, hyper-personalization has become crucial. Communication service providers (CSPs) face numerous challenges, including reduced revenue growth, escalating costs, and heightened customer expectations. To address these challenges, Accenture has developed a cutting-edge hyper-personalized customer experience (CX) solution. By harnessing the power of generative AI, open API architecture, and real-time data from various sources, this solution empowers CSPs to deliver truly personalized customer engagements. The result? Increased revenues, reduced churn, accelerated time-to-market, and enhanced customer satisfaction. Join us as we explore how Accenture's Gen AI Hyper-Personalized CX solution is transforming the communications industry.

Chuck Doddi

Accenture Global Capability Lead, Pega 1:1 CE, Accenture