PegaWorld agenda
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Client-Led
Swift, Citi and JP Morgan discuss how to achieve the G20 goals for payments efficiency
June 3, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 316
In an era where efficiency and accuracy are paramount, join industry payments leaders from Swift, J.P. Morgan, Citi and Pega as they discuss solutions designed to transform the landscape of payment exceptions...
Sponsor
Contextualizing Customer Experience: Bringing together the power of CDH and LLM’s
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355
Discover how organizations are transforming marketing by integrating Pega's Customer Decision Hub (CDH) and evolving intelligence of large language models (LLMs). Our thought leaders will delve into the roles of CDH and...
Sponsor
Transforming Customer Interactions – Insights from Northwestern Mutual's Pega Implementation
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 369
Join us to learn how Northwestern Mutual leveraged Pega’s leading customer service tools to improve efficiency, improve customer interactions and experience, navigate a complex data environment, and integrate disparate applications to create...
Meet-Up
Banking - Lending
June 3, 2025, 12:15PM - 2:15PM PDT • Grand Ballroom
Meet up with other banks to discuss end-to-end loan origination and servicing.
Meet-Up
CLM/KYC and Alerts and Investigation Case Management Customer
June 3, 2025, 12:15PM - 2:15PM PDT • Grand Ballroom
Come meet your peers, industry experts, and product management to discuss industry best practices regarding CLM/KYC and Alert and Investigation Management.
Meet-Up
Retail Disputes Customer
June 3, 2025, 12:15PM - 2:15PM PDT • Grand Ballroom
Come join peers, industry experts, and product management to discuss the latest trends within the retail disputes industry.
Client-Led
RBC "PegaForce": Transforming Advisor Experience Through Pega and Salesforce Integration
June 3, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 317
RBC WM advisors are on a journey to create a 360-degree customer view on a unified platform. Salesforce invokes DX API services to retrieve data and display it within Salesforce using Pega's...
Client-Led
Navy Federal Credit Union: Unleashing the Power of Process Discovery and RPA Innovation
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 365
Explore how Navy Federal Credit Union is leveraging Task Mining to federate process discovery, drive continuous improvement, and shape their automation roadmap. Dive into their innovative strategies and discover the transformative potential...