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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Sponsor

AI-Driven Smart Cities & Compliance: MOMAH & Aaseya’s Journey in Inspections, CRM, and Urban Transformation

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357

Building on last year’s success, MOMAH and Aaseya showcase advancements in AI-powered inspections and urban transformation. Leveraging Balady and AI capabilities, the Smart Inspection System has expanded automation, predictive analytics, and cross-ministry...

Pega-Led

Pega 101: AI-Driven Innovation for Transformative Business Operations

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 363

Join us for an insightful session on the latest advancements in the Pega Platform™, where you'll discover how AI-powered decisioning and workflow automation are revolutionizing business operations. Whether you're a newcomer or...

Client-Led

The Inside Scoop: NatWest's Modernization of Decisioning

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 359

After moving to Next Best Action Designer and 1:1 Operations Manager, NatWest is underway with Phase 2 of their modernization journey, a migration to Pega Cloud®. Discover what they have achieved so...

Partner-Led

New York Life Transforms Claims Experience with Pega Customer Service

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 369

Learn how NYL leveraged Pega Customer Service to transform the claims experience for beneficiaries, agents and service professionals. Digitizing and simplifying the experience reduced operational inefficiencies for service professionals so they can...

iNnovation Hub

Modernizing and Scaling Pega Adoption

June 2, 2025, 1:15PM - 1:30PM PDT • Innovation Hub (Marquee Ballroom)

Join us at the Pega Innovation Hub Partner Demo Theatre to explore SAILONOMOUS, Tech Mahindra’s proprietary framework for modernizing legacy systems and accelerating digital transformation. Leveraging Pega GenAI Blueprint, Constellation UI, and...

Pega-Led

Vision for Healthcare in an Agentic World

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357

Can an agentic world finally deliver on the promise of transforming Healthcare? Imagine a world where a fabric of agents is used to accomplish complex tasks across the lifecycle of members/patients to...

Pega-Led

Smart Mobility Plans, Smarter Networks: TM Forum Inspired AI Catalysts for CSP Evolution

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 365

Discover how TM Forum’s top Catalysts are shaping the future of telecommunications. This session showcases how CSPs are evolving with cutting-edge AI, transforming both customer experience and network intelligence. From dynamically personalized...

Client-Led

Speeding Up: How Deutsche Telekom Utilizes Blueprint and Reference Case Management to Accelerate Time to Market

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 359

Facing the challenge of retiring a legacy system that hosts hundreds of HR processes until the end of next year, Deutsche Telekom was looking for any measures to implement processes faster. Enter...

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