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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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34 résultats renvoyés.

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Client-Led

A Fireside Chat - U.S. Bank's Operations Transformation Journey: Customer Service with Pega Voice AI

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 365

Discover how U.S. Bank is revolutionizing service by leveraging Pega Customer Service™ with Pega Voice AI™ and Pega Cloud® in this fireside chat. From expanding fraud and disputes channels to implementing a...

iNnovation Hub

Experiences of the Future

June 2, 2025, 2:30PM - 2:45PM PDT • Innovation Hub (Marquee Ballroom)

Embrace tomorrow's possibilities today with "Experiences of the Future". Enable impactful conversational experiences across channels by embedding agentic automation directly into complex processes helping organizations in their path to becoming true autonomous...

Client-Led

From Chaos to Control: Testing & Releasing Dynamic Pega App with Smart Test Automation

June 2, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 315

In a world where our Pega application changes as fast as the business demands, traditional testing just couldn’t keep up. We reimagined our QA strategy by shifting testing left and replacing manual...

Partner-Led

Revolutionizing Claims Processing: Primerica's Customer Service Transformation

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357

Witness how Primerica revolutionized their customer experience landscape by deploying Pega's Customer Service platform across multiple global markets with unprecedented speed. By seamlessly replacing outdated legacy systems, Primerica not only eliminated technological...

Pega-Led

Harnessing the Power of Agentic AI: Introducing Pega Self Service Agent for Transformative Customer Engagement

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 363

Agentic AI is transforming the technology landscape by introducing AI-driven agents capable of advanced planning, reasoning, and action. These agents offer new opportunities to enhance automation, personalization, and productivity in enterprises. Particularly...

iNnovation Hub

Accelerating Transformation and Modernization with Process Mining, AI, and Blueprint

June 2, 2025, 4:15PM - 4:30PM PDT • Innovation Hub (Marquee Ballroom)

After years of investment focused heavily on front-office and client-facing systems, Banks and FI’s have recognized a difficult reality: they cannot deliver truly excellent end-to-end client experiences unless they transform and modernize...

iNnovation Hub

Innovation Hub

June 3, 2025, 11:00AM - 6:30PM PDT • Innovation Hub (Marquee Ballroom)

Discover the future of technology and business transformation in the Innovation Hub. Dive into an immersive space where cutting-edge ideas come to life through interactive demos and hands-on experiences. Connect one-to-one with...

Client-Led

Transforming Banking: A Modern Customer Experience from Start to Finish

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 361

The CAB project is the first-ever Pega project aimed at modernizing and empowering the "CAB Segment" for modern banking – to build relationships, not just transactions. This showcases the complete customer journey...

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