PegaWorld agenda
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Client-Led
Swift, Citi and JP Morgan discuss how to achieve the G20 goals for payments efficiency
June 3, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 316
In an era where efficiency and accuracy are paramount, join industry payments leaders from Swift, JP Morgan, Citi and Pega as they discuss solutions designed to transform the landscape of payment exceptions...
Sponsor
Contextualizing Customer Experience: Bringing together the power of CDH and LLM’s
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355
Pega-Led
The Future of Customer Service 2030: Finding the Missing Links in Your Path to Autonomous Service
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357
Sponsor
Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357
Client-Led
Ethoca and Pega: delighting customers with expedited dispute resolution
June 3, 2025, 2:15PM - 3:00PM PDT • Premier Ballroom 317
Partner-Led
From Manual to Modern: Accelerating Pension Transformation with Labb, Athora, and Pega Constellation
June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 359
Athora Netherlands is transforming from a traditional B2B into a digitally driven B2B2C pension provider. Having transformed the Individual Life Business allready, Athora has learned a lot about defining well structured processes...
Pega-Led
Agentic Customer Service isn't Magic: how to deliver the power of agentic automation safely and successfully
June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 369
Client-Led
Banking on Innovation: How Lloyds Banking Group Transformed Fraud Servicing with Award-Winning Digital Self-Service
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 363