AI in Customer Service

Step into the future of customer service with Pega's groundbreaking AI innovations coming in our upcoming Customer Service '25 release. In this hands-on session, you'll explore how our comprehensive AI ecosystem - from Pega GenAI to Voice AI - is revolutionizing customer service operations. You'll gain practical experience with our latest features, including the advanced Voice CRM simulator, Voice AI’s ability to detect GenAI Knowledge Buddy questions, and the auto generation of Agentic workflow for voice and text channels through Pega Blueprint. You’ll discover how Pega GenAI drives operational efficiency while accelerating digital transformation, and experience firsthand how to deliver swift, accurate information to both service representatives and self-service focused end-customers. Whether you're a customer service professional or business leader, this session equips you with the expertise to deploy AI effectively in your operations. Join us to gain the competitive edge that only Pega's advanced AI capabilities can deliver, and position your organization at the forefront of the customer service revolution.