The Inside Scoop: NatWest's Modernization of Decisioning

Date and Location

May 31, 2025, 9:00PM - 9:00PM PDT

Speaker(s)

Natalie Murray

Customer Decisioning Platform Lead

NatWest Group

After moving to Next Best Action Designer and 1:1 Operations Manager, NatWest is underway with Phase 2 of their modernization journey, a migration to Pega Cloud®. Discover what they have achieved so far, some of the hurdles along the way, their learnings, and their successes. If you are thinking about modernization this is the session for you! NatWest will discuss best practices, what’s worked well and things to avoid!

Topics

Agilidade comercial

Atendimento ao cliente

Autonomous Enterprise

Customer Onboarding

Dimensionamento

Engajamento do Cliente

Experiências de cliente personalizadas

IA e tomada de decisões

Marketing

Nuvem

Product areas

Customer Decision Hub