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Session: Client-Led
The Inside Scoop: NatWest's Modernization of Decisioning
Date and Location
May 31, 2025, 9:00PM - 9:00PM PDT
Speaker(s)
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Natalie MurrayCustomer Decisioning Platform LeadNatWest Group
After moving to Next Best Action Designer and 1:1 Operations Manager, NatWest is underway with Phase 2 of their modernization journey, a migration to Pega Cloud®. Discover what they have achieved so far, some of the hurdles along the way, their learnings, and their successes. If you are thinking about modernization this is the session for you! NatWest will discuss best practices, what’s worked well and things to avoid!