Session: Client-Led
Transforming Banking: A Modern, AI-Driven Customer Experience from Start to Finish
Date and Location
May 31, 2025, 9:00PM - 9:00PM PDT
Speaker(s)
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Sanjoy SarkarSVP, Director - Application Development & SupportFirst Citizens Bank
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Jessica HenryDirector, Client OperationsFirst Citizens Bank
The CAB project is the first-ever Pega project aimed at modernizing and empowering the "CAB Segment" for modern banking – to build relationships, not just transactions. This showcases the complete customer journey, from onboarding and servicing to offboarding. Discover how, with use of AI and the presence of both external and internal portals, this project offers an engaging and comprehensive one-stop solution that redefines the banking experience.