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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Keynote

Orchestrating the Future of Customer Experience with AI

June 3, 2025, 9:30AM - 10:00AM PDT • Grand Garden Arena

A decade of digital transformation has propelled Verizon to the forefront of applied AI, fostering deeper customer conversations and driving significant NPS improvements. Building on this foundation, Verizon is pioneering a future...

Client-Led

We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 359

Groupama has decided to launch a strategic transformation program aimed at overhauling customer relationships over the next 3-5 years. The objective of this transformation is two-fold: proactivity and transparency give the customer...

Client-Led

Re-imagining Tomorrow's Networks Today: Vodafone's AI-Powered Blueprint for Telecommunications Transformation

June 2, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 317

In an era where connectivity underpins every facet of modern life, the architecture of telecommunications networks and the business that manages them has never been more crucial. This interactive panel discussion invites...

Partner-Led

New York Life Transforms Claims Experience with Pega Customer Service

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 369

Learn how NYL leveraged Pega Customer Service to transform the claims experience for beneficiaries, agents and service professionals. Digitizing and simplifying the experience reduced operational inefficiencies for service professionals so they can...

Sponsor

Reinventing Work with Agentic AI

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363

As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...

Pega-Led

Smart Mobility Plans, Smarter Networks: TM Forum Inspired AI Catalysts for CSP Evolution

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 365

Discover how TM Forum’s top Catalysts are shaping the future of telecommunications. This session showcases how CSPs are evolving with cutting-edge AI, transforming both customer experience and network intelligence. From dynamically personalized...

Client-Led

Speeding Up: How Deutsche Telekom Utilizes Blueprint and Reference Case Management to Accelerate Time to Market

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 359

Facing the challenge of retiring a legacy system that hosts hundreds of HR processes until the end of next year, Deutsche Telekom was looking for any measures to implement processes faster. Enter...

Partner-Led

Revolutionizing Claims Processing: Primerica's AI-Powered Customer Service Transformation

June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357

Witness how Primerica revolutionized their customer experience landscape by deploying Pega's Customer Service platform across multiple global markets with unprecedented speed. By seamlessly replacing outdated legacy systems, Primerica not only eliminated technological...

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