PegaWorld agenda
Keynote
Orchestrating the Future of Customer Experience with AI
DATE TBD
A decade of digital transformation has propelled Verizon to the forefront of applied AI, fostering deeper customer conversations and driving significant NPS improvements. Building on this foundation, Verizon is pioneering a future...
iNnovation Hub
Connected Marketing - Unlock Your Marketing Potential Using Precision Marketing Strategies to Drive Customer Engagement.
DATE TBD
Witness the powerful synergy of Pega Customer Decision Hub (CDH) & Omnicom Precision Group's proprietary MAISTRO solution which is designed to enhance marketing effectiveness through advanced data analytics and personalized customer engagement...
Client-Led
Re-imagining Tomorrow's Networks Today: Vodafone's AI-Powered Blueprint for Telecommunications Transformation
June 2, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 317
In an era where connectivity underpins every facet of modern life, the architecture of telecommunications networks and the business that manages them has never been more crucial. This interactive panel discussion invites...
Sponsor
Reinventing Work with Agentic AI
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363
As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...
Client-Led
Speeding Up: How Deutsche Telekom Utilizes Blueprint and Reference Case Management to Accelerate Time to Market
June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 359
Facing the challenge of retiring a legacy system that hosts hundreds of HR processes until the end of next year, Deutsche Telekom was looking for any measures to implement processes faster. Enter...
Client-Led
Unified Order Intelligence: How BT Transformed Fragmented Systems into a Predictive Powerhouse
June 2, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 317
BT tackled operational inefficiencies caused by disparate systems managing Order Journeys—split tasks, limited visibility, and delayed updates. These systems created double-keying and swivel-chairing issues, hampering effectiveness. Their solution: a Pega-based Service Delivery...
Sponsor
Contextualizing Customer Experience: Bringing together the power of CDH and LLM’s
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355
Discover how organizations are transforming marketing by integrating Pega's Customer Decision Hub (CDH) and evolving intelligence of large language models (LLMs). Our thought leaders will delve into the roles of CDH and...
Meet-Up
The AI Convergence Revolution: Agentic AI, Generative AI, and Machine Learning AI
June 3, 2025, 12:30PM - 2:30PM PDT • Grand Ballroom
Explore how AI is reshaping communications through real-world TM Forum Catalyst innovations. Discover how agents, language models, and ML drive transformation through Pega's intelligent automation and decisioning ecosystem. Fundamental agentic capability which...