PegaWorld agenda
Sponsor
Reinventing Work with Agentic AI
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363
As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...
Partner-Led
Revolutionizing Claims Processing: Primerica's AI-Powered Customer Service Transformation
June 2, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 357
Witness how Primerica revolutionized their customer experience landscape by deploying Pega's Customer Service platform across multiple global markets with unprecedented speed. By seamlessly replacing outdated legacy systems, Primerica not only eliminated technological...
Client-Led
Rapid Response: Supporting Your Agent/Broker Networks
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 365
Aflac is the largest supplemental health insurer in the U.S. that works with a network of over 20,000 agents and brokers. Learn how they used Pega to build a repeatable solution for...
Sponsor
Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357
Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...
Sponsor
Capgemini AI-Powered Legacy Transformation: Break Free from Your Legacy Apps and Fast-Track Your Pega Infinity Journey
June 3, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 355
Discover how Capgemini’s AI-Assisted Legacy Modernization (CAALM), powered by Pega Infinity and GenAI Blueprint, can transform your business. Learn best practices to automate migration, streamline workflows, and integrate data seamlessly for enabling...
Pega-Led
Constellation Adoption Strategies for Radical Success
June 3, 2025, 3:15PM - 4:00PM PDT • Chairman's Ballroom 369
Constellation is mainstream, but if you still haven't taken your first steps to achieve all the benefits that Pega's modern web architecture can deliver, join this session to learn how you can...