PegaWorld agenda
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Keynote
Enterprise Transformation with AI: Powering the Autonomous Enterprise
June 2, 2025, 9:00AM - 9:30AM PDT • Grand Garden Arena
In the age of AI, enterprises stand at a transformative crossroads. Join Alan Trefler as he explores how the powerful convergence of AI, agents, and workflow orchestration is revolutionizing how enterprises operate...
Keynote
Operation Autonomous: The Name's Infinity, Pega Infinity
June 2, 2025, 10:15AM - 11:00AM PDT • Grand Garden Arena
Join as Kerim Akgonul pulls back the curtain on how Pega Infinity agents function like an elite network of digital operatives, each specialized in their mission – while working in perfect synchronization...
Keynote
Orchestrating the Future of Customer Experience with AI
June 3, 2025, 9:30AM - 10:00AM PDT • Grand Garden Arena
A decade of digital transformation has propelled Verizon to the forefront of applied AI, fostering deeper customer conversations and driving significant NPS improvements. Building on this foundation, Verizon is pioneering a future...
Keynote
The Autonomous Enterprise Evolution: From AI to ASI and Back Again
June 3, 2025, 10:00AM - 10:30AM PDT • Grand Garden Arena
As we stand at the frontier of artificial general intelligence, organizations face a transformative journey – from specialized AI to systems with human-level reasoning capabilities. Join Rob Walker as he explores the...
Keynote
Beyond Resilience: Architecting Tomorrow's Enterprise
June 3, 2025, 10:30AM - 11:00AM PDT • Grand Garden Arena
In today's hyper-accelerated tech landscape, mere resilience isn't enough. Don Schuerman reveals how to transform unpredictability into agility through a build-for-change mindset. Learn how the fusion of adaptive technologies and a skillset...
Training
AI in Customer Service
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 369
Step into the future of customer service with Pega's groundbreaking AI innovations coming in our upcoming Customer Service '25 release. In this hands-on session, you'll explore how our comprehensive AI ecosystem -...
Training
CPLSA Architecture Exam Prep Clinic
June 1, 2025, 9:00AM - 5:00PM PDT • Chairman's Ballroom 370
Enhance your understanding of design strategies and best practices for implementing business use cases in this session, a crucial first step toward achieving the Certified Pega Lead System Architect (CPLSA) certification. It...
Training
Accelerate Project Delivery with Pega Blueprint™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 366
Unlock the potential of low-code development with Pega Blueprint™. This hands-on training session will guide you through the essentials of using Pega Blueprint to streamline project delivery. Learn how to leverage generative...