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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Keynote

Orchestrating the Future of Customer Experience with AI

June 3, 2025, 9:30AM - 10:00AM PDT • Grand Garden Arena

A decade of digital transformation has propelled Verizon to the forefront of applied AI, fostering deeper customer conversations and driving significant NPS improvements. Building on this foundation, Verizon is pioneering a future...

Client-Led

Re-imagining Tomorrow's Networks Today: Vodafone's AI-Powered Blueprint for Telecommunications Transformation

June 2, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 317

In an era where connectivity underpins every facet of modern life, the architecture of telecommunications networks and the business that manages them has never been more crucial. This interactive panel discussion invites...

Sponsor

Reinventing Work with Agentic AI

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363

As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...

Pega-Led

Smart Mobility Plans, Smarter Networks: TM Forum Inspired AI Catalysts for CSP Evolution

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 365

Discover how TM Forum’s top Catalysts are shaping the future of telecommunications. This session showcases how CSPs are evolving with cutting-edge AI, transforming both customer experience and network intelligence. From dynamically personalized...

Client-Led

Speeding Up: How Deutsche Telekom Utilizes Blueprint and Reference Case Management to Accelerate Time to Market

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 359

Facing the challenge of retiring a legacy system that hosts hundreds of HR processes until the end of next year, Deutsche Telekom was looking for any measures to implement processes faster. Enter...

Client-Led

Traveling Light: Simplifying Booking.com's Customer Journey with a Connected Experience Powered by Pega

June 2, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 315

Booking.com is on a mission to make it easier for everyone to experience the world. Hear how it's leveraging Pega's capabilities to meet evolving traveler needs while also maintaining high customer satisfaction...

iNnovation Hub

Connected Marketing - Unlock Your Marketing Potential Using Precision Marketing Strategies to Drive Customer Engagement.

June 2, 2025, 4:40PM - 4:55PM PDT • Innovation Hub (Marquee Ballroom)

Witness the powerful synergy of Pega Customer Decision Hub (CDH) & Omnicom Precision Group's proprietary MAISTRO solution which is designed to enhance marketing effectiveness through advanced data analytics and personalized customer engagement...

Client-Led

Revolutionising B2B Telco Installations with Pega Blueprint

June 3, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 317

Proximus used a new, innovative way to transform a legacy application with a business-first approach. Discover how Pega Blueprint has created a new standard for innovation and collaboration slicing through complexity in...

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