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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Keynote

Orchestrating the Future of Customer Experience with AI

June 3, 2025, 9:30AM - 10:00AM PDT • Grand Garden Arena

A decade of digital transformation has propelled Verizon to the forefront of applied AI, fostering deeper customer conversations and driving significant NPS improvements. Building on this foundation, Verizon is pioneering a future...

Pega-Led

Build and Accelerate your SaaS Business with Launchpad

June 1, 2025, 1:00PM - 3:00PM PDT • Conference Center, Room 352

If you want to build and sell software products, this session is for you! Join us to explore how Launchpad empowers businesses to accelerate solution development, drive growth, and stay ahead of...

Client-Led

Re-imagining Tomorrow's Networks Today: Vodafone's AI-Powered Blueprint for Telecommunications Transformation

June 2, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 317

In an era where connectivity underpins every facet of modern life, the architecture of telecommunications networks and the business that manages them has never been more crucial. This interactive panel discussion invites...

Client-Led

Pega Platform Modernisation

June 2, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 315

As organizations embrace digital transformation, modernizing enterprise applications while ensuring business continuity is crucial. Our Pega upgrade journey transitions from Pega 8.x to Pega Infinity 24.1.1, leveraging a containerized architecture on OpenShift...

Client-Led

CRM Redefined: Innovation, Insight, and Value

June 2, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 315

Discover how InterSystems, a leader in HealthTech, leveraged Pega Sales Automation to meet the demands of global B2B operations. Through flexible configuration on Pega's low-code platform, they streamlined sales process and integrated...

Sponsor

Leveraging Pega’s Capabilities: Proximus’ Journey to Modernization

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 361

Discover how Proximus is leveraging Pega’s advanced capabilities to drive their modernization journey. This session will explore the strategies and innovations implemented by Proximus to enhance operational efficiency and unlock new potential.

Sponsor

Reinventing Work with Agentic AI

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363

As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...

Pega-Led

Smart Mobility Plans, Smarter Networks: TM Forum Inspired AI Catalysts for CSP Evolution

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 365

Discover how TM Forum’s top Catalysts are shaping the future of telecommunications. This session showcases how CSPs are evolving with cutting-edge AI, transforming both customer experience and network intelligence. From dynamically personalized...
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