PegaWorld agenda
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Sponsor
Reinventing Work with Agentic AI
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363
As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...
Client-Led
Speeding Up: How Deutsche Telekom Utilizes Blueprint and Reference Case Management to Accelerate Time to Market
June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 359
Facing the challenge of retiring a legacy system that hosts hundreds of HR processes until the end of next year, Deutsche Telekom was looking for any measures to implement processes faster. Enter...
Client-Led
Revolutionising B2B Telco Installations with Pega Blueprint
June 3, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 317
Proximus used a new, innovative way to transform a legacy application with a business-first approach. Discover how Pega Blueprint has created a new standard for innovation and collaboration slicing through complexity in...
Sponsor
Contextualizing Customer Experience: Bringing together the power of CDH and LLM’s
June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355
Discover how organizations are transforming marketing by integrating Pega's Customer Decision Hub (CDH) and evolving intelligence of large language models (LLMs). Our thought leaders will delve into the roles of CDH and...
Sponsor
Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357
Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...
Panel
Maximizing Business Benefits with AI: High-performing Clients Describe How They Drove Adoption of AI
June 3, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 316
The most successful organizations are those that genuinely put their customers first. But becoming customer-centric means adopting fresh strategies for customer engagement made possible by using AI to scale personalization. Discover how...