PegaWorld agenda
Sponsor
Reinventing Work with Agentic AI
June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 363
As the rise of agentic AI shapes the workforce, and companies like Pega enable agents to automate and simplify complex tasks, business leaders must address the unique dynamics of integrating AI. This...
Client-Led
Traveling Light: Simplifying Booking.com's Customer Journey with a Connected Experience Powered by Pega
June 2, 2025, 3:15PM - 4:00PM PDT • Premier Ballroom 315
Booking.com is on a mission to make it easier for everyone to experience the world. Hear how it's leveraging Pega's capabilities to meet evolving traveler needs while also maintaining high customer satisfaction...
Sponsor
Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357
Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...