PegaWorld agenda
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Training
AI in Customer Service
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 369
Pega Customer Service™ is a premier application that predicts and manages today’s customer journey on a global scale. Be one of the first customers to get hands-on experience with the all new...
Training
Accelerate Project Delivery with Pega Blueprint™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 366
Training
Introduction to Pega Customer Decision Hub™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 368
Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This hands-on training session will cover essentials and the latest features...
Training
Mastering Modern Marketing: Advanced Strategies for AI-Driven Customer Engagement
June 1, 2025, 1:30PM - 5:00PM PDT • Chairman's Ballroom 368
This is a comprehensive program covering essential strategies for omni-channel and always-on marketing. Participants will learn about the latest trends and challenges, dynamic customer journeys, AI-driven personalization, and action optionality to improve...
Training
Accelerate Project Delivery with Pega Blueprint™
June 1, 2025, 1:30PM - 5:00PM PDT • Chairman's Ballroom 366
iNnovation Hub
Innovation Hub
June 2, 2025, 11:00AM - 6:00PM PDT • Innovation Hub (Marquee Ballroom)
Client-Led
Re-imagining Tomorrow's Networks Today: Vodafone's AI-Powered Blueprint for Telecommunications Transformation
June 2, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 317
Sponsor
AI-Driven Smart Cities & Compliance: MOMAH & Aaseya’s Journey in Inspections, CRM, and Urban Transformation
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357