PegaWorld agenda
Keynote
Enterprise Transformation with AI: Powering the Autonomous Enterprise
DATE TBD
In the age of AI, enterprises stand at a transformative crossroads. Join Alan Trefler as he explores how the powerful convergence of AI, agents, and workflow orchestration is revolutionizing how enterprises operate...
Keynote
Operation Autonomous: The Name's Infinity, Pega Infinity
DATE TBD
Join as Kerim Akgonul pulls back the curtain on how Pega Infinity agents function like an elite network of digital operatives, each specialized in their mission – while working in perfect synchronization...
Keynote
Beyond Resilience: Architecting Tomorrow's Enterprise
DATE TBD
In today's hyper-accelerated tech landscape, mere resilience isn't enough. Don Schuerman reveals how to transform unpredictability into agility through a build-for-change mindset. Learn how the fusion of adaptive technologies and a skillset...
Training
AI in Customer Service
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 369
Step into the future of customer service with Pega's groundbreaking AI innovations coming in our upcoming Customer Service '25 release. In this hands-on session, you'll explore how our comprehensive AI ecosystem -...
Training
Accelerate Project Delivery with Pega Blueprint™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 366
Unlock the potential of low-code development with Pega Blueprint™. This hands-on training session will guide you through the essentials of using Pega Blueprint to streamline project delivery. Learn how to leverage generative...
Training
Introduction to Pega Customer Decision Hub™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 368
Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This hands-on training session will cover essentials and the latest features...
Training
Mastering Modern Marketing: Advanced Strategies for AI-Driven Customer Engagement
June 1, 2025, 1:30PM - 5:00PM PDT • Chairman's Ballroom 368
This is a comprehensive program covering essential strategies for omni-channel and always-on marketing. Participants will learn about the latest trends and challenges, dynamic customer journeys, AI-driven personalization, and action optionality to improve...
Training
Accelerate Project Delivery with Pega Blueprint™
June 1, 2025, 1:30PM - 5:00PM PDT • Chairman's Ballroom 366
Unlock the potential of low-code development with Pega Blueprint™. This hands-on training session will guide you through the essentials of using Pega Blueprint to streamline project delivery. Learn how to leverage generative...