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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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Keynote

Powered by People: How Rabobank’s Culture Fosters AI Innovation

June 3, 2025, 9:00AM - 9:30AM PDT • Grand Garden Arena

At Rabobank, innovation isn’t just a buzzword. We innovate to lead. In this session, we’ll explore how the bank’s Financial and Economic Crimes (FEC) unit is using Pega and generative AI to...

Keynote

Orchestrating the Future of Customer Experience with AI

June 3, 2025, 9:30AM - 10:00AM PDT • Grand Garden Arena

A decade of digital transformation has propelled Verizon to the forefront of applied AI, fostering deeper customer conversations and driving significant NPS improvements. Building on this foundation, Verizon is pioneering a future...

Keynote

The Autonomous Enterprise Evolution: From AI to ASI and Back Again

June 3, 2025, 10:00AM - 10:30AM PDT • Grand Garden Arena

As we stand at the frontier of artificial general intelligence, organizations face a transformative journey – from specialized AI to systems with human-level reasoning capabilities. Join Rob Walker as he explores the...

Keynote

Beyond Resilience: Architecting Tomorrow's Enterprise

June 3, 2025, 10:30AM - 11:00AM PDT • Grand Garden Arena

In today's hyper-accelerated tech landscape, mere resilience isn't enough. Don Schuerman reveals how to transform unpredictability into agility through a build-for-change mindset. Learn how the fusion of adaptive technologies and a skillset...

Meals

Breakfast

June 3, 2025, 7:30AM - 8:45AM PDT • Grand Pool

Start your last day of PegaWorld 2025 with a grab-and-go breakfast and mingle with fellow attendees before heading over to the main stage for inspiring keynotes.

iNnovation Hub

Innovation Hub

June 3, 2025, 11:00AM - 6:30PM PDT • Innovation Hub (Marquee Ballroom)

Discover the future of technology and business transformation in the Innovation Hub. Dive into an immersive space where cutting-edge ideas come to life through interactive demos and hands-on experiences. Connect one-to-one with...

Client-Led

What the FEC? Boosting the Efficiency of Rabobank's Financial Economic Crime Unit Through Pega GenAI

June 3, 2025, 11:30AM - 12:15PM PDT • Premier Ballroom 315

See how Rabobank boosted efficiency in their Financial Economic Crime (FEC) unit using Pega GenAI™. Regulations and related company policy information is highly complex and very prone to change; investigators were spending...

Client-Led

Transforming Banking: A Modern Customer Experience from Start to Finish

June 3, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 361

The CAB project is the first-ever Pega project aimed at modernizing and empowering the "CAB Segment" for modern banking – to build relationships, not just transactions. This showcases the complete customer journey...

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