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PegaWorld
June 1-3, 2025 | Las Vegas, NV

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PegaWorld agenda

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25 résultats renvoyés.

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Keynote

Powered by People: How Rabobank’s Culture Fosters AI Innovation

June 3, 2025, 9:00AM - 9:30AM PDT • Grand Garden Arena

At Rabobank, innovation isn’t just a buzzword. We innovate to lead. In this session, we’ll explore how the bank’s Financial and Economic Crimes (FEC) unit is using Pega and generative AI to...

Training

AI in Customer Service

June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 369

Step into the future of customer service with Pega's groundbreaking AI innovations coming in our upcoming Customer Service '25 release. In this hands-on session, you'll explore how our comprehensive AI ecosystem -...

Client-Led

Achieving Economies of Scale with Pega Smart Dispute

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355

Discover how BAC has transformed and centralized their Client Service operations across six countries by unifying and growing their Pega Smart Dispute™ platform, servicing Visa, Amex, and Mastercard for both issuers and...

Client-Led

We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 359

Groupama has decided to launch a strategic transformation program aimed at overhauling customer relationships over the next 3-5 years. The objective of this transformation is two-fold: proactivity and transparency give the customer...

Sponsor

AI-Driven Smart Cities & Compliance: MOMAH & Aaseya’s Journey in Inspections, CRM, and Urban Transformation

June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 357

Building on last year’s success, MOMAH and Aaseya showcase advancements in AI-powered inspections and urban transformation. Leveraging Balady and AI capabilities, the Smart Inspection System has expanded automation, predictive analytics, and cross-ministry...

Partner-Led

New York Life Transforms Claims Experience with Pega Customer Service

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 369

Learn how NYL leveraged Pega Customer Service to transform the claims experience for beneficiaries, agents and service professionals. Digitizing and simplifying the experience reduced operational inefficiencies for service professionals so they can...

Pega-Led

Smart Mobility Plans, Smarter Networks: TM Forum Inspired AI Catalysts for CSP Evolution

June 2, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 365

Discover how TM Forum’s top Catalysts are shaping the future of telecommunications. This session showcases how CSPs are evolving with cutting-edge AI, transforming both customer experience and network intelligence. From dynamically personalized...

Client-Led

Speeding Up: How Deutsche Telekom Utilizes Blueprint and Reference Case Management to Accelerate Time to Market

June 2, 2025, 2:15PM - 3:00PM PDT • Chairman's Ballroom 359

Facing the challenge of retiring a legacy system that hosts hundreds of HR processes until the end of next year, Deutsche Telekom was looking for any measures to implement processes faster. Enter...

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