PegaWorld agenda
Keynote
Powered by People: How Rabobank’s Culture Fosters AI Innovation
June 3, 2025, 9:00AM - 9:30AM PDT • Grand Garden Arena
At Rabobank, innovation isn’t just a buzzword. We innovate to lead. In this session, we’ll explore how the bank’s Financial and Economic Crimes (FEC) unit is using Pega and generative AI to...
Keynote
Orchestrating the Future of Customer Experience with AI
June 3, 2025, 9:30AM - 10:00AM PDT • Grand Garden Arena
A decade of digital transformation has propelled Verizon to the forefront of applied AI, fostering deeper customer conversations and driving significant NPS improvements. Building on this foundation, Verizon is pioneering a future...
Training
AI in Customer Service
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 369
Step into the future of customer service with Pega's groundbreaking AI innovations coming in our upcoming Customer Service '25 release. In this hands-on session, you'll explore how our comprehensive AI ecosystem -...
Training
Accelerate Project Delivery with Pega Blueprint™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 366
Unlock the potential of low-code development with Pega Blueprint™. This hands-on training session will guide you through the essentials of using Pega Blueprint to streamline project delivery. Learn how to leverage generative...
Training
Accelerate Project Delivery with Pega Blueprint™
June 1, 2025, 1:30PM - 5:00PM PDT • Chairman's Ballroom 366
Unlock the potential of low-code development with Pega Blueprint™. This hands-on training session will guide you through the essentials of using Pega Blueprint to streamline project delivery. Learn how to leverage generative...
iNnovation Hub
Innovation Hub
June 2, 2025, 11:00AM - 6:00PM PDT • Innovation Hub (Marquee Ballroom)
Discover the future of technology and business transformation in the Innovation Hub. Dive into an immersive space where cutting-edge ideas come to life through interactive demos and hands-on experiences. Connect one-to-one with...
Client-Led
Achieving Economies of Scale with Pega Smart Dispute
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 355
Discover how BAC has transformed and centralized their Client Service operations across six countries by unifying and growing their Pega Smart Dispute™ platform, servicing Visa, Amex, and Mastercard for both issuers and...
Client-Led
We are the Champions: How Groupama is Overhauling Customer Relationships to Surpass Customer Satisfaction
June 2, 2025, 11:30AM - 12:15PM PDT • Chairman's Ballroom 359
Groupama has decided to launch a strategic transformation program aimed at overhauling customer relationships over the next 3-5 years. The objective of this transformation is two-fold: proactivity and transparency give the customer...