A Pega eBook
What healthcare consumers are really thinking
They’ve got questions about the quality of your service. Do you have answers?
PDF | 13 pages | 10 mins read
7 hard truths members won’t tell you
Even if you don’t think your healthcare customer service is falling short, it may be time for a pulse check. We’ve gathered the toughest questions consumers ask of their health plans – from “Why does this take so long?” to “Why don’t you know who I am?” – to help you identify where service problems start and find new ways to solve them.
Download this eBook to discover:
- Why service experiences today take twice as long as they should
- How to put personalization into practice for better results
- Real stories of healthcare service transformation, and more
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