Pega Customer Service for Healthcare
Get to know Pega Customer Service for Healthcare
Personalize service with
customer journey insights
customer journey insights
Your healthcare consumers deserve seamless interactions. Use Pega’s complete customer lifecycle management across sales, marketing, service, and care management. With it, consumers experience a journey tailored to their needs as intelligent insights are delivered in every channel, for every team, and every engagement setting
Drive staff success with
Conversational AI
Conversational AI
Meet your co-pilots that help you deliver elevated experiences with AI tools that guide your intelligent chatbots and live agents. Conversational AI understands, responds to, and learns from customer interactions in self-service and agent-assisted channels. Voice and Messaging AI listen to conversations and suggest actions, so agents fully focus on the customer, not the process.
Delivery efficiency
Remove silos with automated case management
Connect and automate work across people and systems to resolve inquiries faster. Pega’s AI-power decisioning and workflow automation adapts to customer service requests and requirements. So, your contact center, web portal, or virtually any other channel, supports efficient service delivery across every interaction – minimizing your team’s effort and respecting your customer’s time.
Seamless transitions with
omni-channel experience
omni-channel experience
Pega equips you to meet the specific needs of patients, providers, members, and prospects by seamlessly transitioning across channels and devices without losing context of the engagement – whether it’s helping a senior checking eligibility or a provider get a prior authorization.
