PegaWorld agenda
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Client-Led
Telenet Boosts Brand Loyalty with AI-powered Ethical Marketing
June 3, 2025, 1:15PM - 2:00PM PDT • Premier Ballroom 315
Discover how Telenet put the smile back into customer loyalty, even in a saturated market, with innovative ethical marketing. "Check and Smile" powered by Pega Customer Decision Hub AI is their innovative...
Client-Led
Transforming Telecom: V.tal's Journey from Legacy Systems to Cloud-powered Excellence
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 359
Discover how V.tal is revolutionizing Brazil's telecom industry by replacing legacy systems with agile, cloud-based solutions using Pega Cloud. Partnering with Pega, V.tal initiated an innovative project to orchestrate workflows within their...
Sponsor
Excellus BlueCross BlueShield: Transforming Customer Experience with Pega + AI
June 3, 2025, 1:15PM - 2:00PM PDT • Chairman's Ballroom 357
Discover how Excellus BlueCross BlueShield harnessed the power of Pega + AI to transform their customer experience and achieve remarkable results. From boosting Medicare sales to cutting grievance resolution times, their journey...