PegaWorld agenda
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Keynote
Enterprise Transformation with AI: Powering the Autonomous Enterprise
June 2, 2025, 9:00AM - 9:30AM PDT • Grand Garden Arena
In the age of AI, enterprises stand at a transformative crossroads. Join Alan Trefler as he explores how the powerful convergence of AI, agents, and workflow orchestration is revolutionizing how enterprises operate...
Training
AI in Customer Service
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 369
Step into the future of customer service with Pega's groundbreaking AI innovations coming in our upcoming Customer Service '25 release. In this hands-on session, you'll explore how our comprehensive AI ecosystem -...
Training
Accelerate Project Delivery with Pega Blueprint™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 366
Unlock the potential of low-code development with Pega Blueprint™. This hands-on training session will guide you through the essentials of using Pega Blueprint to streamline project delivery. Learn how to leverage generative...
Training
Pega UX: Essentials for Building Applications with Constellation
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 367
Calling all citizen developers and traditional Pega developers. Learn how Constellation works, from end user to developer. Create beautiful, fast, upgrade-proof workflow applications quicker using Constellation and Blueprint for both back-office and...
Training
Introduction to Pega Sales Automation™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 365
In today's fast-paced and ever-evolving market landscape, optimizing sales performance is crucial for business success. Join our session to discover the value of Pega Sales Automation™ in transforming your sales operations. Learn...
Training
Introduction to Pega Customer Decision Hub™
June 1, 2025, 9:00AM - 12:30PM PDT • Chairman's Ballroom 368
Discover how Pega Customer Decision Hub™ solves business problems and delivers the right action during every customer interaction using omni-channel AI. This hands-on training session will cover essentials and the latest features...
Training
Pega Constellation Beyond the Basics: Advanced Features and Extensions
June 1, 2025, 1:30PM - 5:00PM PDT • Chairman's Ballroom 367
Designed for Pega application developers who want to enhance their understanding of Pega's modern and open UI architecture. In this session, you'll learn about the multi-channel capability of Constellation, extending your traditional...
Training
Preparing for Pega Cloud and Accelerating the Upgrade to Pega-as-a-Service
June 1, 2025, 1:30PM - 5:00PM PDT • Chairman's Ballroom 369
Learn how to prepare Pega for Pega Cloud® and upgrading to as-a-Service. This hands-on training session will cover the essentials of upgrading to Pega as-a-Service including best practices and tooling that will...