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Sean Callahan
The transformative promise of enterprise AI for customer service
Kat Austin
AI in customer service: What your organization should know
Rebecca Miller
Infusing AI and automation into your contact center
Molly Sullivan
Conheça a Pega: o que fazemos e por que somos diferentes
Matt Healy
How email bots process thousands of incoming emails – fast
Jeff Nicholson
Strategies for exceptional customer service during unprecedented times
Tom Libretto and Don Schuerman
Pega Predicts: What’s next for tech in 2020
Jitesh Rohatgi
Improve member engagement using lessons from clinicians
Rob Walker