Pega Community Forum - Merkle Keynote: The evolution of NBA Decisioning and Personalization into a Gen-Ai Era (Presentation)

Dive into the evolution of NBA Decisioning and Personalization, tracing the journey from its inception to its current state with all its exciting potential. Discover how Merkle guides organizations on a transformative path, advancing from basic personalization to a multi-level maturity scale encompassing action, omnichannel, NBA, and ultimately Gen-AI Driven personalization. Explore the real-world impact these distinct stages of maturity in personalization maturity our clients experience in their 1-1 customer engagements. Gain insight into Merkle's vision for Gen-AI, poised to revolutionize personalization at the highest echelons of the industry, setting the gold standard for best-in-class personalization.