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Meet your agent co-pilots: Voice AI and Messaging AI
Conversational AI is changing the nature of work for agents with the power of speech-to-text analytics and real-time intelligence. Learn how.
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How we do it
![Customer Service preview card](https://www.pega.com/sites/default/files/styles/1024/public/media/images/2021-12/customer-service-prevcard.png?itok=O_qeQb4J)
Automate and elevate every experience
Are repetitive tasks slowing your team down? Automate more work than ever before, while up-leveling service across every interaction.
![Low-code factory](https://www.pega.com/sites/default/files/styles/1024/public/media/images/2020-11/low-code-factory-prevcard.jpg?itok=uJzW4zXs)
Surface insights in the moments that matter
Take the guesswork out of the agent experience. Provide real-time context, coaching, and guidance to every agent.
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Deliver on your brand’s promise
Ensure every live interaction is on brand with integrated script adherence – simplifying service for agents and customers.
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Driving faster resolutions and simplifying experiences, across every conversation
Voice AI & Messaging AI sits between a customer and an agent across every live interaction. Real-time intelligence and Natural Language Processing (NLP) analyze every conversation, surfacing relevant insights that simplify and automate experiences.
![Voice AI and Messaging AI analyzes every conversation with real-time intelligence](https://www.pega.com/sites/default/files/styles/2560/public/media/images/2022-01/voice-ai-dark_1.png?itok=93-pT58Y)
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Conversational AI isn’t just for bots anymore
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Eliminate repetitive, manual form filling
Free up agents’ time and auto-populate digital forms with the power of real-time speech-to-text analytics, natural language processing, and intelligent automation.
Learn more![](https://www.pega.com/sites/default/files/styles/1536/public/media/images/2024-04/auto-case-suggestion.png?itok=wL-U_Za_)
Launch case types in real time
Automatically launch service cases that orchestrate customer journeys from end to end.
Learn more![](https://www.pega.com/sites/default/files/styles/1536/public/media/images/2024-04/real-time-knowledge-suggestions.png?itok=CAJVi0A7)
Surface insight and context in the moments that matter most
Resolve issues faster with contextual knowledge and recommendations that are presented in real time – removing any guess work from the agent experience.
Learn more![](https://www.pega.com/sites/default/files/styles/1536/public/media/images/2024-04/script-adherence.png?itok=Gs61PY7_)
Ensure every conversation hits the mark
Empower agents to live up to the brand’s promise and ensure compliance across every call with real-time script adherence.
Learn more![](https://www.pega.com/sites/default/files/styles/2560/public/media/images/2021-09/vertical-solutions-blade-bg.png?itok=SGWEr-iv)
Forrester ranks Pega a top CRM offering
Pega recognized with the top score in The Forrester Wave™: Customer Service Solutions, Q1 2024.