Pega Voice AI Demo

Pega’s Voice AI acts as a copilot for your agents, helping them to navigate through customer journeys, effortlessly. With this AI-powered copilot, agents always know what to do and what to say next, taking the guesswork out of service. Intelligent guidance suggests workflows for driving the service case to completion, for efficient resolutions. Suggested knowledge articles give agents instant expertise while script guidance helps to ensure on-brand, consistent service that fulfills regulatory compliance. Real-time AI decisioning presents retention and sales opportunities at the right time, for maximum acceptance. Voice AI also leverages automation for more efficient interactions: it auto-fills forms based on the conversation and streamlines post-call wrap-up by generating interaction summaries. This AI-powered copilot enhances the agent experience, making every interaction better and faster – making every agent your best agent.