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Dire che facciamo notizia è riduttivo. Le nostre soluzioni leader di settore aiutano le imprese più grandi del mondo a creare applicazioni progettate per il futuro.
| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| IT-Matchmaker News
Veraltete IT-Systeme behindern den Kundenservice
Covers Pegasystems/YouGov survey on how outdated IT systems can have a negative effect on customer experience.
| CustomerFirst
Consument gefrustreerd door trage en verouderde klantenservice
Based on the results of Pega's omnibus research on technical debt, highlighting that consumers are increasingly frustrated with customer interactions due to slow and outdated systems.
| Emerce
Pega onderzoek toont aan: consumenten verwachten betere klantbeleving – organisaties moeten inzetten op technologische vernieuwing
Covers Pega's technical debt omnibus research and includes comments from Don Schuerman, explaining how tools like Pega GenAI Blueprint™ can help businesses modernize their systems by streamlining...
| CustomerFirst
AI-tool visualiseert en optimaliseert klantreizen
Covers Pega Customer Engagement Blueprint announcement, and includes comments from Coforge's Ryan Jessop, explaining the benefits for companies, how it enables them to develop accurate and scalable CX...
| Customer Experience Magazine
People are done with outdated tech ruining customer service
Covers Pega and YouGov’s research finding that consumers are increasingly fed up with outdated tech ruining customer service.
| CXM Customer Experience Magazine
Pega to power UK armed forces’ unified digital recruiting platform
Covers Pega’s partnership with the UK’s Armed Forces to deliver a digital platform for their recruitment service.
| Financial Times
Pega Selected to Deliver Digital Platform for UK’s Armed Forces Recruiting Service
Covers Pega’s partnership with UK’s Armed Forces to deliver a digital platform for their recruitment service.
| Talk Martech
How AI Helps in Better Customer Connect
Pega's Director of Product Marketing and Customer Service, Simon Thorpe shares his insights on how AI can aid connection with customers.
| RCR Wireless
Customer Experience and profitability are no longer a zero-sum game
Pega's Steve Rudolph explains how telcom operators need to evolve their customer experience.
| CMSWire
The 7 deadly sins of customer journeys
Re-engineering customer experiences to drive better end-to-end customer journeys.
| Nextgov
5 tips for agencies to step up their Customer Experience game
Pega's Jeff Nicholson explains how government agencies can improve customer experience.
| Wall Street Journal
Scotiabank invests in software development
How Pega client Scotiabank is transforming their organization with new software investments.
| BAI Banking Strategies
Why omnichannel must be omnipresent in the innovation evolution
Pega's Graham Lloyd explains why omnichannel is so important for financial services.
| IBS Intelligence
Pegasystems flag up RegTech dead end risks at Sibos 2016
Regulatory and technological challenges headline SIBOS 2016
| Financial IT
Pega enhances its CLM and KYC apps
New CLM and KYC applications unveiled.
| My Customer
Simplifying your Customer Service: The questions you must answer
"There's no time like the present to take CX to the next level," says Robin Collyer
| Payments Source
Helping victims is just as important as stopping fraud
Pega’s Scott Andrick discusses the importance of customer engagement in retail banking.
| 1 to 1 Media
Where to sink Customer Service technology investments in 2017 and beyond
Pega's Jeff Foley discusses the importance of having a 360 customer view to increase retention.
| Raconteur (The Times)
How to measure Customer Experience
“Insight is delivered at the point of interaction, at scale,” says Pega's Robin Collyer.
| TechTarget
Multichannel Customer Experience turf on which companies now spar
Pega’s CEO Alan Trefler discusses the importance of having a multichannel view of the customer.
| CXO Today
CRM is now Customer Experience Management
Pega’s Suman Reddy discusses how CRM drives customer engagement.
| Australian Marketer
Utilizing BPM and decisioning know-how to supply best-action buyer engagement
Pega’s Rob Walker shows how Pega is using paid media to increase personalization.
| Marketing Mag
Using BPM and decisioning technology to offer best-action customer engagement
Pega’s Rob Walker discusses how Pega incorporates real-time thinking across the platform.
| Marketing Mag
Three examples from the future of automated, predictive decisioning
Pega is working with Merkle, Philips, and Allianz to create a better customer experience.
| Australian Marketer
Three examples from the way forward for automated predictive decisioning
How Merkle, Philips, and Allianz are using Pega for automatic real-time decisioning.
| Forbes
New and intriguing lessons learned at Pegaworld 2016
Empowering better business outcomes in an unpredictable world, and other lessons from Pegaworld
| Document Wereld
Partnership Merkle en Pegasystems koppelt realtime personalisatie aan marketingkanalen
Merkle and Pegasystems work together to streamline operations across different channels.
| L’Informaticien
OpenSpan enrichit la suite de Pegasystems
Pega's OpenSpan acquisition brings automation capabilities to customer interactions.
| Ad Tech Daily
Merkle and Pegasystems Partner to orchestrate real-time personalization between digital advertising, customer service, and marketing channels
Pega and Merkle join forces to enable businesses to connect marketing, advertising, and service.
| Loyalty 360