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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| RCR Wireless
Customer Experience and profitability are no longer a zero-sum game
Pega's Steve Rudolph explains how telcom operators need to evolve their customer experience.
| CMSWire
The 7 deadly sins of customer journeys
Re-engineering customer experiences to drive better end-to-end customer journeys.
| Nextgov
5 tips for agencies to step up their Customer Experience game
Pega's Jeff Nicholson explains how government agencies can improve customer experience.
| Wall Street Journal
Scotiabank invests in software development
How Pega client Scotiabank is transforming their organization with new software investments.
| BAI Banking Strategies
Why omnichannel must be omnipresent in the innovation evolution
Pega's Graham Lloyd explains why omnichannel is so important for financial services.
| IBS Intelligence
Pegasystems flag up RegTech dead end risks at Sibos 2016
Regulatory and technological challenges headline SIBOS 2016
| Financial IT
Pega enhances its CLM and KYC apps
New CLM and KYC applications unveiled.
| My Customer
Simplifying your Customer Service: The questions you must answer
"There's no time like the present to take CX to the next level," says Robin Collyer
| Payments Source
Helping victims is just as important as stopping fraud
Pega’s Scott Andrick discusses the importance of customer engagement in retail banking.
| 1 to 1 Media
Where to sink Customer Service technology investments in 2017 and beyond
Pega's Jeff Foley discusses the importance of having a 360 customer view to increase retention.
| Raconteur (The Times)
How to measure Customer Experience
“Insight is delivered at the point of interaction, at scale,” says Pega's Robin Collyer.
| TechTarget
Multichannel Customer Experience turf on which companies now spar
Pega’s CEO Alan Trefler discusses the importance of having a multichannel view of the customer.
| CXO Today
CRM is now Customer Experience Management
Pega’s Suman Reddy discusses how CRM drives customer engagement.
| Converge.xyz
The 4 pillars of digital transformation: stablity, reliablility, agility, and speed
Allianz CEO Brigit König discusses the influence that company culture has on successful digital transformation.
| Customer Talk
No more obstacles to delivering good customer experiences
Pega CEO Alan Trefler discusses the importance of understanding each individual customer.
| Australian Marketer
Utilizing BPM and decisioning know-how to supply best-action buyer engagement
Pega’s Rob Walker shows how Pega is using paid media to increase personalization.
| Marketing Mag
Using BPM and decisioning technology to offer best-action customer engagement
Pega’s Rob Walker discusses how Pega incorporates real-time thinking across the platform.
| Marketing Mag
Three examples from the future of automated, predictive decisioning
Pega is working with Merkle, Philips, and Allianz to create a better customer experience.
| Australian Marketer
Three examples from the way forward for automated predictive decisioning
How Merkle, Philips, and Allianz are using Pega for automatic real-time decisioning.
| Converge.xyz
The heart of digital transformation: The customer
Pega CEO Alan Trefler discusses the impact that customers have on digital transformation.
| 1to1 Media
Next Best Action: It's not always about making the next sale
British Gas is using Pega for a more personalized approach to connect with customers.
| Forbes
New and intriguing lessons learned at Pegaworld 2016
Empowering better business outcomes in an unpredictable world, and other lessons from Pegaworld
| IDG Connect
Pegasystems seeks to banish “cloud gibberish” with better architecture
Pegasystems is connecting business applications with customers in mind.a
| Destination CRM
Captricity partners with Pegasystems
Captricity partners with Pega to unlock additional value using customer data.
| Diginomica
Competency over Pedigree – Plugging the tech skills gap by giving disadvantaged young adults a chance
Year Up is training young adults on tech skills required for success in today's world.
| Customer Talk
British Gas zet volgende stap in next generation decisioning
British Gas is using a central decisioning hub to improve customer experiences.
| Document Wereld
Partnership Merkle en Pegasystems koppelt realtime personalisatie aan marketingkanalen
Merkle and Pegasystems work together to streamline operations across different channels.
| L’Informaticien
OpenSpan enrichit la suite de Pegasystems
Pega's OpenSpan acquisition brings automation capabilities to customer interactions.
| 1to1 media
There is more to Customer Experience than delight
Creating powerful and meaningful customer experiences, as shown at Pegaworld 2016.
| iStart