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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Fintech Futures
Legacy players might win the war in 2020
Pega’s Steve Morgan predicts what’s next for banking technology and explains why legacy players will prevail in 2020
| Which-50
Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation
Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega
| Which-50
Open Banking Could Be The Boost Australia’s Challenger Banks Need
Pega research explores the advantages of open banking that can be leveraged by smaller banks in the market
| Finextra
AI, Open Banking and Client Lifecycle Management – Differentiation Opportunities Abound
Pega partnered with Finextra to survey senior business and technology managers on the impact of AI and open banking on their strategies for onboarding, KYC , and client lifecycle management
| Which-50
The Big Four Could Be The Big Winners Of Open Banking
Pega report reveals opportunities with open banking, especially for larger organizations
| Fintech Futures
Sibos 2019: Banks face existential threat from fintechs “willing to lose money”
Alan Trefler discusses the threat banks face from fintechs in the payments market
| CEO Magazine
What open banking really means for business leaders
Pega’s Michael Evans explains how data sharing will transform our understanding of personalized customer engagement and how businesses can unlock data’s true potential with open banking
| itnews
Pega CEO Alan Trefler back in Australia for talks with NAB
Pega client National Australia Bank explains how they are improving operational excellence with Pega
| CustomerThink
Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets
Pega clients discuss the driving force behind their digital transformations and key factors for success
| Which-50
The AI Behind CommBank’s New Digital Push
Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation
| iTWire
Pega central to CBA customer conversations
Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations
| iTWire
HSBC revamps marketing efforts with Pega
At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers
| itnews
NAB marches bots into mortgages, cheques
National Australia Bank shares how Pega bots are improving workflows and customer service
| iTWire
Pegasystems adds AI options to Customer decision hub
At PegaWorld, Dr. Rob Walker comments on new Pega Real-Time AI Connector capabilities.
| BAI Banking Strategies
The end of code, the beginning of bank future proofing
Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses.
| ZDNet
AI improves CommBank's customer engagement up to 400 percent
Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences.
| IT News
NAB sets software bots loose on its email avalanche
National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.
| The Financial Brand
Top 10 Retail Banking Trends and Predictions For 2019
Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI.
| PYMNTS
Corporates headed for GDPR wakeup call
Pega's Jeff Nicholson discusses upcoming GDPR as "sleeping giant" for businesses.
| BAI Banking Strategies
Artificial intelligence, genuine smart selling: How to leverage AI in commercial and corporate banking
Pega's Ron Wellman examines the role for AI in commercial banking.
| iTNews
CBA plugs ATM fleet into customer service 'brain'
CommBank of Australia leverages Pega for single decisioning engine for customer interaction.
| ABA Bank Marketing
Customer-centric sales in Banking
Pega's Ron Wellman explains the importance of customer-centric sales in commercial banking.
| The Financial Brand
Banking desperately needs a relationship-based selling strategy
A Pega survey reveals why it's imperative that banks implement relationship-based selling.
| CIO
A look back at last year's CIO50: #1 Mark Gay, ME
ME Bank CIO Mark Gay discusses digital transformation and implementing Pega Platform.
| Global Banking & Finance
New Research reveals deep consumer confusion about Artificial Intelligence
Less than a third of Brits are comfortable with businesses using AI to interact with them.
| ZDNet
Pegasystems helping CommBank, Sprint leverage AI for customer retention
Pega's Don Schuerman shares pragmatic AI success with clients CommBank and Sprint.
| PYMNTS
Pegasystems eyes RegTech shortcomings
Pega uses robotics to empower banks with more streamlined processes and customer centricity.
| Forbes
Pegasystems software robots help banks onboard iInstitutional customers
Learn how Pega uses power of robotic automation to improve banks' onboarding processes.
| DataInformed
How to steer clear of blockchain disaster
Pega's Graham Lloyd explores how financial institutions can prepare for impending change.
| ITBrief