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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| AB+F
Breaking product siloes in the banking sector
Pega's Jonathan Tanner shares his opinion on how to break down divisions and data silos within the banking sector and improve customer experience.
| Saúde Digital News
Pegasystems anuncia parceria com Google Cloud na área de Saúde
Pegasystems has signed a collaboration agreement with Google Cloud to improve healthcare experiences with better data insights and customer personalization.
| The Hindu Business Line
Pega collaborates with Google Cloud
Pega and Google Cloud will bring together the capabilities of Google Cloud’s Healthcare Data Engine and Pega’s suite of intelligent healthcare solutions.
| EMERCE
De toekomst van Journey Orchestration
Nicole Verburg from Vodafone/Ziggo explains how they used Pega Customer Decision Hub for their successful always-on marketing project.
| Forbes
Vers une expérience totale
Pega's Founder and CEO Alan Trefler discusses Gartner's new 'Total Experience' trend, which refers to “enhanced and interconnected experiences for customers and employees”.
| Business Daily Media
Hyperautomation’s role in an unpredictable world
Pega's Michael Evans explains how businesses can use new technology like hyperautomation to keep up with customer expectations in an increasingly unpredictable world.
| My Customer
Raising the profile of the Customer Service Agent
Pega's Simon Thorpe shared his thoughts on the evolving role of the customer service agent.
| CMS Wire
Why Context Is Key to Giving Customers the Experiences They Deserve
Pega’s Matt Nolan stresses the importance of incorporating real-time decisioning into customer experience strategy.
| Computable
Vermogensbeheerder, sla je slag met hyperpersonalisatie
Pega's Peter Woods explains why asset managers should get ready to get started with hyper personalisation.
| Trend Report
„Die deutsche Datenstrategie müssen Regierung und Bürger gemeinsam entwickeln“
Pega's Carsten Rust explains why the German government's data strategy must be developed in collaboration with its citizens.
| TechTarget - SearchCRM
Accommodating GDPR email marketing regulations a top priority
Pega's Matt Nolan discusses consolidating and operationalizing AI for customer engagement.
| Forbes
Comment Tirer Parti Du RGPD Pour Améliorer La Relation Client ?
Georges Anadjar explains how to use GDPR to improve customer relationships
| MarTech Advisor
3 reasons your AI-driven customer experiences are falling short
Pega's Jeff Nicholson examines the state of AI in today's customer experiences.
| ITPro Portal
How can businesses successfully adopt chatbots for customer service?
Pega's Robin Collyer explains how businesses should adopt chatbots for customer service
| CNBC
The CMO’s role has hit peak disruption — here’s what you can do about it
Pega's Tom Libretto discusses CMO disruption
| Computable
Digitale transformatie: de toekomst is nu!
Peter Woods explains why the time for digital transformation is now!
| MarTech Series
82% of European consumers plan to view, limit, or delete their data
Global Pega study helps businesses anticipate customer use of GDPR rights.
| PYMNTS
Corporates headed for GDPR wakeup call
Pega's Jeff Nicholson discusses upcoming GDPR as "sleeping giant" for businesses.
| Technology Decisions
EU consumers plan to use GDPR powers
Pega study reveals 82% of EU consumers will exercise new privacy rights.
| EnterpriseTech
Consumers ready to push back, GDPR survey warns
Pega study shows EU consumers plan to exercise new rights over company use of personal data.
| Customer Talk
De cruciale trends op het gebied van klantbeleving in 2018
Pega's crucial trends in customer experience for 2018
| Funkschau
Sechs Schritte zum digitalen Kundenballett
Six steps to the digital customer ballet
| CustomerFirst
Customer experience trends 2018
Pega's customer experience predictions for 2018
| Computable
Pega’s Customer Experience voorspellingen 2018
Pega's 2018 customer experience predictions
| Emerce
Pega’s Customer Experience voorspellingen voor 2018
Pega's customer experience predictions for 2018
| ITRManager.com
Tout sur les tendances CRM de 2018
Pega provides its 2018 CRM trends
| Acquisa
Die digitale Customer Journey in 7 Schritten
The digital customer journey in 7 steps
| IT-Kanalen
Pega lanserar lösning för transparent AI inför GDPR
Pega launches solution for transparent AI for GDPR
| Dagens Analys
Transparent AI för GDPR
Pega launches a solution to help AI transparency for GDPR
| Shep Hyken’s Customer Service Blog