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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Dynamic Business
Let’s Talk: Personalization techniques to enhance customer experience
Pega's Wilson Ta shares insight into how AI can automate tasks to free up time for human agents, as well as automatically fill out forms and analyze sentiment in this thought leadership round-up from...
| Computer Weekly
Bupa turns to data to provide personalised health services
Private healthcare provider Bupa says a project to deploy business process automation using Pega is bringing the company closer to APAC customers.
| Diginomica
National Australia Bank builds ‘customer brain’ using Pega to make digital banking more human
Using Pega’s Customer Decision Hub, National Australia Bank is analyzing all customer data to push personalized services through all channels.
| Punk CX
The Generative AI landscape: The good, the bad and the boring
Pega's Don Schuerman joins the Punk CX podcast to discuss PegaWorld 2024 and the current generative AI landscape. Don discusses GenAI Blueprint, highlighting how it can help users think differently...
| TechTarget - SearchCRM
Accommodating GDPR email marketing regulations a top priority
Pega's Matt Nolan discusses consolidating and operationalizing AI for customer engagement.
| Forbes
Comment Tirer Parti Du RGPD Pour Améliorer La Relation Client ?
Georges Anadjar explains how to use GDPR to improve customer relationships
| MarTech Advisor
3 reasons your AI-driven customer experiences are falling short
Pega's Jeff Nicholson examines the state of AI in today's customer experiences.
| ITPro Portal
How can businesses successfully adopt chatbots for customer service?
Pega's Robin Collyer explains how businesses should adopt chatbots for customer service
| CNBC
The CMO’s role has hit peak disruption — here’s what you can do about it
Pega's Tom Libretto discusses CMO disruption
| Computable
Digitale transformatie: de toekomst is nu!
Peter Woods explains why the time for digital transformation is now!
| MarTech Series
82% of European consumers plan to view, limit, or delete their data
Global Pega study helps businesses anticipate customer use of GDPR rights.
| PYMNTS
Corporates headed for GDPR wakeup call
Pega's Jeff Nicholson discusses upcoming GDPR as "sleeping giant" for businesses.
| Technology Decisions
EU consumers plan to use GDPR powers
Pega study reveals 82% of EU consumers will exercise new privacy rights.
| EnterpriseTech
Consumers ready to push back, GDPR survey warns
Pega study shows EU consumers plan to exercise new rights over company use of personal data.
| Customer Talk
De cruciale trends op het gebied van klantbeleving in 2018
Pega's crucial trends in customer experience for 2018
| Funkschau
Sechs Schritte zum digitalen Kundenballett
Six steps to the digital customer ballet
| CustomerFirst
Customer experience trends 2018
Pega's customer experience predictions for 2018
| Computable
Pega’s Customer Experience voorspellingen 2018
Pega's 2018 customer experience predictions
| Emerce
Pega’s Customer Experience voorspellingen voor 2018
Pega's customer experience predictions for 2018
| ITRManager.com
Tout sur les tendances CRM de 2018
Pega provides its 2018 CRM trends
| Acquisa
Die digitale Customer Journey in 7 Schritten
The digital customer journey in 7 steps
| IT-Kanalen
Pega lanserar lösning för transparent AI inför GDPR
Pega launches solution for transparent AI for GDPR
| Dagens Analys
Transparent AI för GDPR
Pega launches a solution to help AI transparency for GDPR
| Shep Hyken’s Customer Service Blog
Amazing Business Radio: The seven deadly sins of customer experience
Pega's Jeff Nicholson outlines seven pitfalls along the journey of meeting customer needs.
| Acquisa
"Customer Experience ist kein Einheitskonzept"
"Customer experience is not a unified experience," says Pega CMO Tom Libretto
| Dagens Media
Magnus Lagerqvist: "Storföretagen måste riva sina murar"
"Big companies must tear down their walls," says Pega's Magnus Lagerqvist
| Funkschau
Effizienterer Kundenservice mit KI und virtuellen Assistenten
Pega introduces new AI and virtual assistant solutions.
| BusinessWorld
Why AI is the secret force behind real-time customer engagement
Pega's Suman Reddy discusses Telstra's AI deployment and value of AI in customer engagement.
| ZDNet
Companies on the verge: Introducing the Emergence Maturity Index
Pega highlighted for CRM success in new Emergency Maturity Index (EMI).
| CMSWire