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| CNBC
Why Pega is regarded as an "underappreciated" name in AI
| destinationCRM
Pega Is iNspired by Generative AI
| Diginomica
Pega CEO prioritizes practical AI use cases, says most enterprise AI agents are “garbage”
| Fintech Futures
Legacy players might win the war in 2020
Pega’s Steve Morgan predicts what’s next for banking technology and explains why legacy players will prevail in 2020
| Which-50
Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation
Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega
| Which-50
Open Banking Could Be The Boost Australia’s Challenger Banks Need
Pega research explores the advantages of open banking that can be leveraged by smaller banks in the market
| Finextra
AI, Open Banking and Client Lifecycle Management – Differentiation Opportunities Abound
Pega partnered with Finextra to survey senior business and technology managers on the impact of AI and open banking on their strategies for onboarding, KYC , and client lifecycle management
| Which-50
The Big Four Could Be The Big Winners Of Open Banking
Pega report reveals opportunities with open banking, especially for larger organizations
| Fintech Futures
Sibos 2019: Banks face existential threat from fintechs “willing to lose money”
Alan Trefler discusses the threat banks face from fintechs in the payments market
| CEO Magazine
What open banking really means for business leaders
Pega’s Michael Evans explains how data sharing will transform our understanding of personalized customer engagement and how businesses can unlock data’s true potential with open banking
| itnews
Pega CEO Alan Trefler back in Australia for talks with NAB
Pega client National Australia Bank explains how they are improving operational excellence with Pega
| CustomerThink
Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets
Pega clients discuss the driving force behind their digital transformations and key factors for success
| Which-50
The AI Behind CommBank’s New Digital Push
Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation
| iTWire
Pega central to CBA customer conversations
Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations
| iTWire
HSBC revamps marketing efforts with Pega
At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers
| itnews
NAB marches bots into mortgages, cheques
National Australia Bank shares how Pega bots are improving workflows and customer service
| iTWire
Pegasystems adds AI options to Customer decision hub
At PegaWorld, Dr. Rob Walker comments on new Pega Real-Time AI Connector capabilities.
| BAI Banking Strategies
The end of code, the beginning of bank future proofing
Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses.
| ZDNet
AI improves CommBank's customer engagement up to 400 percent
Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences.
| IT News
NAB sets software bots loose on its email avalanche
National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.
| The Financial Brand
Top 10 Retail Banking Trends and Predictions For 2019
Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI.
| BAI Banking Strategies
The three best ways to deliver a value-driven digital transformation
Christine Parker explains how financial institutions can deliver fully digital, connected experiences.
| Breaking Banks
RegTech Goes AI
In this podcast, Reetu Khosla talks about RegTech and the scope of AI development.
| BAI Banking Strategies
Turning on omnichannel: Why banks need to think beyond silos
Christine Parker weighs in on how banks can offer omnichannel for optimal customer experiences.
| AV Finance
Kunden wollen persönliche Daten nur ungern mit Unternehmen teilen
Harald Esch comments on Pega survey findings that say customers are still hesitant to share personal information.
| IT Finanzmagazin
Pega-Studie: Kunden zurückhaltend bei automatisierten Services und Herausgabe ihrer Daten
Pega study finds German consumers are reluctant to share personal data and still prefer human interaction.
| PaymentsSource
AI's positive impact on data management is to be welcomed, not feared
Why financial institutions must cut through the hype to see the value that AI and robotics can provide.
| Enterprise Times
Pegasystems calls on banks to do more with low code
Reetu Khosla comments on how banks can best use no-code/low-code environments to future-proof KYC.
| Finextra
Banks Need to Go Low to Crack Rapid Delivery and Innovation of Onboarding KYC Apps & RegTech
Reetu Khosla explains how the banking industry can utilize zero-code or low-code tools in order to drive faster innovation.
| PaymentsSource
Low-code regtech complements machine learning for know-your-customer compliance
In an era of technology simplification, the emergence of new regtechs needs to be understood
| SearchContentManagement
Customers, vendors differ on digital transformation definition
How customers and vendors view digital transformation, including Pega clients JPMC and Genworth Financial.
| IBS Intelligence
Engage your brain before you Blockchain, warns Ethereum automator Pegasystems
Pega launches new Blockchain Innovation Kit at PegaWorld 2018.
| Computable.nl